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I have horizontal and vertical lines across my screen and my touch pad won't work can it be fixed

i have horizontal and vertical lines across my screen and my touch pad doesn't work can it be fixed

Posted on Jul 30, 2015 9:01 AM

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Question marked as Best reply

Posted on Jul 30, 2015 9:05 AM

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Restore from backup. See:

Restore your device from an iCloud or iTunes backup - Apple Support

- Restore to factory settings/new iOS device.

If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

Apple will exchange your iPod for a refurbished one for this price. Price depends upon model and capacity. They do not fix yours.

Apple - iPod Repair price

You can do it at an Apple store by making an appointment:

Apple Retail Store - Genius Bar

or send it in to Apple. See:

Service Answer Center - iPod

9 replies
Question marked as Best reply

Jul 30, 2015 9:05 AM in response to Chloeee💐

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Restore from backup. See:

Restore your device from an iCloud or iTunes backup - Apple Support

- Restore to factory settings/new iOS device.

If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

Apple will exchange your iPod for a refurbished one for this price. Price depends upon model and capacity. They do not fix yours.

Apple - iPod Repair price

You can do it at an Apple store by making an appointment:

Apple Retail Store - Genius Bar

or send it in to Apple. See:

Service Answer Center - iPod

Jul 30, 2015 9:29 AM in response to Chloeee💐

Try:

- iOS: Not responding or does not turn on

- Also try DFU mode after try recovery mode

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.

- Try another cable

- Try on another computer

- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

Apple Retail Store - Genius Bar


Apple will exchange your iPod for a refurbished one for this price. Price depends upon model and capacity. They do not fix yours.

Apple - iPod Repair price

You can do it at an Apple store by making an appointment:

Apple Retail Store - Genius Bar

or send it in to Apple. See:

Service Answer Center - iPod

I have horizontal and vertical lines across my screen and my touch pad won't work can it be fixed

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