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I have no problem with mail in the mail app but in System Preferences the error message pops up. Why is this please?
iMac, OS X Yosemite (10.10.4)
Can you open the iCloud preference pane?
Yes I can but I cannot get my head round iCloud and only have Contacts , Calendars and Reminders and Find My Mac. This would result in a whole load of questions not connected with this thread I believe.
Back up all data before proceeding.
Triple-click anywhere in the line below on this page to select it:
~/Library/Preferences/com.apple.internetaccounts.plist
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Trash. Relaunch the application and test.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
I backed up my iMac and followed the first part of your instruction. No folder opened. I did the second part to copy the line in the box (I could see what I pasted) but it says the folder can't be found. These are the only folders I have under User>Library>Preferences. The Library was found by alt click on the Finder Go button
file:///Users/4itueoy/Library/Preferences/com.apple.internetconfig.plist
file:///Users/4itueoy/Library/Preferences/com.apple.internetconfig.plist.lockfil e
file:///Users/4itueoy/Library/Preferences/com.apple.internetconfigpriv.plist
file:///Users/4itueoy/Library/Preferences/com.apple.internetconfigpriv.plist.loc kfile
Looks like a bit of a disaster to me.
That's all you have in the Preferences folder?
No sorry there are loads but they are the only ones with Internet in the name.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then try to open the preference pane. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name or email address, may appear in the log. Anonymize before posting.
When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
I hope this is correct, I wasn't sure which Preference Pane. It was the first report under User Diagnostic reports
Process: com.apple.preferences.internetaccounts.remoteservice [870]
Path: /System/Library/PreferencePanes/InternetAccounts.prefPane/Contents/XPCServices/ com.apple.preferences.internetaccounts.remoteservice.xpc/Contents/MacOS/com.appl e.preferences.internetaccounts.remoteservice
Identifier: com.apple.preferences.internetaccounts.remoteservice
Version: 1.0 (1)
Build Info: InternetAccounts-256008000000000~1
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: System Preferences [854]
User ID:
Date/Time: 2015-07-30 16:30:20.214 +0100
OS Version: Mac OS X 10.10.4 (14E46)
Report Version: 11
Anonymous UUID:
Time Awake Since Boot: 7300 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Application Specific Information:
Crashing on exception: Invalid parameter not satisfying: aString != nil
Application Specific Backtrace 1:
0 CoreFoundation 0x00007fff8b71b03c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x00007fff96c5876e objc_exception_throw + 43
2 CoreFoundation 0x00007fff8b71ae1a +[NSException raise:format:arguments:] + 106
3 Foundation 0x00007fff91cd88cb -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
4 AppKit 0x00007fff8e1d2657 -[NSCell _objectValue:forString:errorDescription:] + 160
5 AppKit 0x00007fff8e1d248c -[NSCell setStringValue:] + 41
6 AppKit 0x00007fff8e30edad -[NSControl setStringValue:] + 138
7 InternetAccounts 0x00007fff9335fd7a -[IANewAccountChooserController tableView:viewForTableColumn:row:] + 332
8 AppKit 0x00007fff8e3280d0 -[NSTableView(NSTableViewViewBased) makeViewForTableColumn:row:] + 76
9 AppKit 0x00007fff8e327541 -[NSTableRowData _addViewToRowView:atColumn:row:] + 300
Or should it be this one - sorry for the overload - which was in All Messages at the top:
30/07/2015 16:43:55.946 com.apple.preferences.internetaccounts.remoteservice[950]: (
0 CoreFoundation 0x00007fff8b71b03c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x00007fff96c5876e objc_exception_throw + 43
2 CoreFoundation 0x00007fff8b71ae1a +[NSException raise:format:arguments:] + 106
3 Foundation 0x00007fff91cd88cb -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
4 AppKit 0x00007fff8e1d2657 -[NSCell _objectValue:forString:errorDescription:] + 160
5 AppKit 0x00007fff8e1d248c -[NSCell setStringValue:] + 41
6 AppKit 0x00007fff8e30edad -[NSControl setStringValue:] + 138
7 InternetAccounts 0x00007fff9335fd7a -[IANewAccountChooserController tableView:viewForTableColumn:row:] + 332
8 AppKit 0x00007fff8e3280d0 -[NSTableView(NSTableViewViewBased) makeViewForTableColumn:row:] + 76
9 AppKit 0x00007fff8e327541 -[NSTableRowData _addViewToRowView:atColumn:row:] + 300
10 AppKit 0x00007fff8e32727a -[NSTableRowData _addViewsToRowView:atRow:] + 184
11 AppKit 0x00007fff8e3259ad -[NSTableRowData _initializeRowView:atRow:] + 373
12 AppKit 0x00007fff8e324ad2 -[NSTableRowData _addRowViewForVisibleRow:withPriorView:] + 396
13 AppKit 0x00007fff8e3c49d1 -[NSTableRowData _addRowViewForVisibleRow:withPriorRowIndex:inDictionary:withRowAnimation:] + 254
14 AppKit 0x00007fff8e3c47a3 -[NSTableRowData _unsafeUpdateVisibleRowEntries] + 1856
15 AppKit 0x00007fff8e3c3fc7 -[NSTableRowData updateVisibleRowViews] + 230
16 AppKit 0x00007fff8e3c397d -[NSTableView layout] + 178
17 AppKit 0x00007fff8e3540b4 -[NSView _layoutSubtreeWithOldSize:] + 373
18 AppKit 0x00007fff8e354305 -[NSView _layoutSubtreeWithOldSize:] + 966
19 AppKit 0x00007fff8e1e1de5 -[NSView setFrameSize:] + 1605
20 AppKit 0x00007fff8e28e05c -[NSClipView setFrameSize:] + 380
21 AppKit 0x00007fff8e1e0f83 -[NSView setFrame:] + 464
22 AppKit 0x00007fff8e28da5f -[NSScrollView _setContentViewFrame:] + 660
23 AppKit 0x00007fff8e28bbd5 -[NSScrollView tile] + 2769
24 AppKit 0x00007fff8e28b069 -[NSScrollView _tileWithoutRecursing] + 51
25 AppKit 0x00007fff8e28afe8 -[NSScrollView _update] + 27
26 AppKit 0x00007fff8e1e3002 NSViewLevelLayout + 165
Please delete this item (a folder) in the same way as before, then log out or restart the computer:
~/Library/Containers/com.apple.internetaccounts
That has worked as I can now go to that folder but still cannot open Internet Accounts from the System Preferences Pane. At the end of the day does that have an adverse affect on the iMac? I'm now very conscious of wasting your time trying to solve this for me.
Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.
Sadly I still have the problem despite following your instructions n Steps 1 and 2. On the positive side I really do know my password. I have only a Bose speaker connected to my iMac, a second screen connected via the thunderbolt port, a Wacom tablet and various stand alone hard drives. These have all been connected virtually from day one. I am also the only user of the machine. An EtreCheck report stated under Diagnostics Information: Aug 1, 2015, 01:39:18 PM ~/Library/Logs/DiagnosticReports/com.apple.preferences.internetaccounts.remotes ervice_2015-08-01-133918_[redacted].crash
What Internet Accounts are being referred to in System Preferences - just the email accounts?
Does that mean you couldn't open the preference pane either while logged in as Guest or while running in safe mode? If so, can you open the Network preference pane?
I could open System Preferences while logged in as a guest and also in safe mode. I've just checked every item in System Preferences and the only one that will not open is the Internet Accounts icon.
n
I've included a shot of the error message.
I've had this happen on occasion. A reboot usually clears it.
Why can I not load Internet Accounts preference pane in system preferences
