mahwishfahad
Level 1 (0 points)

Q: app store app not working on Iphone 6, shows a blank white screen


App store is not working. It shows a blank white screen when I tap it. A blank screen comes up for all the tabs, top charts, features, explore, search. The updates show that last updates. This is really frustrating. I have tried to restart, sign out and in, date and time change, language change, nothing works. A fix will be really appreciated!

iPhone 6, iOS 8.4

Posted on Jul 30, 2015 12:14 PM

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mahwishfahad

Q: app store app not working on Iphone 6, shows a blank white screen

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  • by braden85,

    braden85 braden85 Aug 1, 2015 12:39 PM in response to mahwishfahad
    Community Specialists
    Aug 1, 2015 12:39 PM in response to mahwishfahad

    Hi mahwishfahad,

     

    I see that you are having some issues with your ability to connect to the App Store on your iOS device. I have an article for you that will help you troubleshoot this issue, even though it is written for connection issues with the iTunes Store:

     

    Can't connect to the iTunes Store - Apple Support

    https://support.apple.com/en-us/HT201400

     

    Thanks for coming to the Apple Support Communities!

  • by 12ozDiet,

    12ozDiet 12ozDiet Aug 30, 2015 10:50 PM in response to mahwishfahad
    Level 1 (0 points)
    Aug 30, 2015 10:50 PM in response to mahwishfahad

    I had the same 'blank white screen' problem with my "App Store" application too. I got to messing around with my phone and finally got it to work again, so if you're still having the issue, try this, it worked for me.

     

    Go into Settings>General>Background App Refresh and toggle the 'Background App Refresh' at the top to the 'Off' position, then back to the 'On' position (green showing). Then go back out to the home screen where you can swipe down to access the 'Spotlight Search' and once you swipe down to where your 'Search iPhone' screen shows up (as shown below), start searching for "App Store" it will pull up the App Store logo so you can select it. Once you select it, this is where my App Store application popped up and started working again. No more blank white screen. Lmk if it works for you too. Good luck.

    image.jpg

  • by J Siegel,

    J Siegel J Siegel Sep 6, 2015 7:43 AM in response to 12ozDiet
    Level 1 (5 points)
    Sep 6, 2015 7:43 AM in response to 12ozDiet

    This worked!

    Tried all the others after searching these forums: restart phone, reset time and/or year, delete this or that, stand on head. No good.

    This is the only one that worked.

    Thanks!

    Jonathan

  • by KaanKucukoglu,

    KaanKucukoglu KaanKucukoglu Feb 3, 2016 1:32 AM in response to 12ozDiet
    Level 1 (0 points)
    Feb 3, 2016 1:32 AM in response to 12ozDiet

    Thank you i tried every other methods but only this one worked for me! Thanks again!