Q: Password reset problem
Hi,
My wife has lost the p/w to her ipad and also cannot remember the answers to the questions for reset. so we have to resort to asking for the email instructions, however the email never arrives! What is the next step?
Posted on Jul 30, 2015 11:33 AM
by alex_h1,Solvedanswer
Community Specialists
Hello droglite,
If you cannot find the email after the previous steps in the article provided, then you will need to contact Apple Support, which is the last step.
Contact Apple for help with Apple ID account security - Apple Support
Take care.
Posted on Aug 4, 2015 6:01 AM