iTunes stuck on step 3 of 7
Please can someone help? iTunes gets stuck on <Syncing "Name's iPhone" (Step 3 of 7)> on both an iPhone 4s and iPod Touch. Both were synching quite normally two days ago. I have made no changes to my Windows PC nor to the iPhone or iPod.
Steps taken so far:
- I have ensured that the Windows firewall is not blocking iTunes
- I have also run Diagnostics from the Help Menu and all tests have passed, i.e. green buttons
- I have uninstalled iTunes, downloaded the latest version and reinstalled iTunes after rebooting my PC
- I have tried a brand new cable on the iPhone (the iPod is almost new)
- I have re-set the iPhone by holding down the two buttons
Basic information
- iTunes Version 12.2.1.16.
- iPod touch (5th generation) running firmware version 8.4
- iPhone 4S running firmware version 8.4
- Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601
**** Device Sync Tests ****
Sync tests completed successfully.
iPhone 4S, iOS 8.4, null