How can I retrieve photos from Camera360 backup?

Question

Level 1

9 points

How can I retrieve photos from Camera360 backup?

Daughter's IPhone started showing 0 bytes available for storage. I've gone through the below to try to create some space, but now her 1700 Camera360 photos are no longer on the phone.

1. Start: IPhone 5 - 16GB - IOS 7.1, "0 bytes available" storage

iCloud was not configured
1700+ photos in Camera360 - app and data consumed 5.2GB

2. Deleted 3 podcasts then the Podcast app (approx. 600 MB)

still showed 0 bytes available

3. Configured cloud backup inside Camera360 app

started synching existing photos to cloud.camera360.com
After 24 hours, had synched approximately 60 photos
Deleted 10 or 15 photos in Camera360 regular album
Turned on photo stream synch in Camera 360
iPhone still showed 0 bytes available

4. Configured iCloud and performed backup

iCloud backed up 3.3GB of data
Logged into iCloud.com - see the backup but not what is inside it
still shows 0 bytes available

5. Rebooted iPhone

still shows 0 bytes available

6. Connected to iTunes on PC and performed backup

Performed manual backup of iPhone to iTunes on PC

7. Restored iPhone to factory defaults

Chose to restore iPhone to factory defaults
prompted to upgrade to IOS 8.x as part of restore
downloaded and upgraded iPhone to IOS 8.x
Phone rebooted and completed upgrade then did a restore
Phone resynched with iTunes
All apps restored, all photo stream and regular camera photos restored
Camera360 pictures (1700+) are missing

8. Performed manual backup restore to iPhone from iTunes (last backup before reset)

Backup restore completed
iTunes showed the App section as being approx. 6GB immediately after the backup restore completed
iPhone then performed upgrade to IOS 8.x again
Once upgrade completed again, iTunes showed the App section as being only 1GB - presumably the photos in Camera360 were not restored or removed after the restore.

So at this point I'm thinking that I need to some how get the Camera360 photos out of the backup that is in iTunes on the PC.

Any thoughts or ideas?

Thanks

iPhone 5, iOS 8.4

Posted on Jul 30, 2015 4:01 PM

Reply

Answer 1

Jul 30, 2015 4:51 PM in response to Webdad

There are dozens of backup extractor programs for Mac and for Windows. Choose a free or inexpensive one.

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Answer 2

Webdad Author

Level 1

9 points

Aug 3, 2015 1:17 PM in response to Lawrence Finch

I downloaded IPhone Backup Extractor and it was able to access the backup on the PC. It did extract a collection of photos, but apparently they were just the ones taken with the camera app and ones incuded in SMS messages. the App view of Camera360 in the backup doesn't appear to have any available photos - which is not a good thing.

Any other thoughts - attempts to contact Camera360 have been fruitless.

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Answer 3

luciee

Level 1

5 points

Aug 29, 2015 7:05 AM in response to Webdad

this happened to me as well. i am so angry. it is the second tiime an iOS update/camera360 update has wiped my photos. I've tried their method of downloading iTools/iFunbox and looking inside a supposed "darkbox" folder, which does not exist on my iphone backup restore!

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Answer 4

luciee

Level 1

5 points

Aug 29, 2015 7:08 AM in response to Lawrence Finch

I haven't been able to find a program that lets me look inside iphone backup applications, aside from the photos in camera roll, voicemail, and text messages.

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