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ipod has a cracked screen, there is colored lines across the screen. The touch screen is not responding. When I try to sync it with a computer, itunes asks for confirmation,which requires unlocking,which i cant.Is there a way to get my photos back?

My ipod 5th generation has a cracked screen. There is colored stripes across the screen that change color when i touch them. The touch screen is not working, but the home button, off button, and sound buttons work. I want to sync my photos onto my laptop, but itunes asks for confirmation from the ipod, which requires unlocking the ipod and pressing yes on the screen.(which i can't do) I don't want to lose my photos, is there any way i can get them back?

iPod touch, at least iOS 8

Posted on Jul 30, 2015 3:44 PM

Reply
1 reply

Jul 30, 2015 3:51 PM in response to lilycham

Get the screen replaced.


If your iPod Touch, iPhone, or iPad is Broken


Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.


ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.


You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:


Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.


To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.


You will find respective repair costs in the appropriate link:


iPod Service Support and Costs

iPhone Service Support and Costs

iPad Service Support and Costs

ipod has a cracked screen, there is colored lines across the screen. The touch screen is not responding. When I try to sync it with a computer, itunes asks for confirmation,which requires unlocking,which i cant.Is there a way to get my photos back?

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