I cant find/delete/install the Apple Mobile Device; Error 3 in Windows 8

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I cant find/delete/install the Apple Mobile Device; Error 3 in Windows 8

Good evening

I've been trying to connect my iPhone 5s into my iTunes n my windows 8 64 bit computer but its not responding no it. It has synced before and I don't know what happened now. I've tried reinstalling iTunes and it doesn't work. Ive tried installing the Apple Mobile Device Service, but it doesn't change anything. I've tried activating it but when i go to services, and i try to start it, it comes up with an Error 3 and that the system couldn't find it or something. Ive tried many different ways to fix it, but none have worked. Please help me.

iPhone 5s, Windows 8, Itunes, Apple Mobile Device Service

Posted on Jul 30, 2015 8:17 PM

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Answer 1

turingtest2

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Jul 31, 2015 7:53 AM in response to Frost6295

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.

Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.

Your library and device backups should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.

If the issue persists and you have a 64-bit system try the for older video cards version which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.

tt2

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Answer 2

Frost6295 Author

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Jul 31, 2015 12:33 PM in response to turingtest2

The problem persists and so far, everything works except the "Apple Mobile Device USB Driver". I went to its Properties and the 'Device status says:

"

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

{Unable to Load Device Driver}

%hs device driver could not be loaded.

Error Status was 0x%x

"

I've tried updating it automatically and it doesn't work.

Help me.

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Answer 3

turingtest2

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272,743 points

Jul 31, 2015 12:47 PM in response to Frost6295

Try How to restart the Apple Mobile Device Service (AMDS) on Windows - Apple Support.

If you have 64-bit Windows have you tried uninstalling all components again and then installing the "for older video cards" version?

tt2

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Answer 4

Frost6295 Author

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Jul 31, 2015 2:05 PM in response to turingtest2

Yes, I have tried this and it still didn't work, the computer recognizes that something is plugged in but iTunes doesn't and the iPod is not even charging.

The problem has to be the AMD USB driver. It still has the exclamation point.

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Answer 5

turingtest2

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272,743 points

Jul 31, 2015 2:45 PM in response to Frost6295

Try Andrei Cerbu's post here, JF Fourie's post here, or see iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support.

tt2

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Answer 6

Frost6295 Author

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Jul 31, 2015 3:12 PM in response to turingtest2

I tried Andrei Cerbu's post and it ffailed because there was no iPod drivers on the portable devices tab.

Then JF Fourie's post, but it failed because "Windows found driver software for your device bu encountered an error while attempting to install it. Te data is invalid"

and I already tried using Apple's post, but it did not work.

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Answer 7

turingtest2

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Jul 31, 2015 3:15 PM in response to Frost6295

Well I think that is me out of ideas. 😟

tt2

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Answer 8

Frost6295 Author

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Aug 1, 2015 8:40 AM in response to turingtest2

What should I do now????

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Answer 9

turingtest2

Level 10

272,743 points

Aug 1, 2015 9:01 AM in response to Frost6295

Start at the top. Uninstall all Apple components and delete any of the named folders as outlined in Troubleshooting issues with iTunes for Windows updates. Reboot. Run services.msc to make sure none of the Apple services are still listed. Check and remove any Apple devices listed in devmgmt.msc. Temporarily disable any AV software. Right-click on your downloaded iTunes setup file and choose Run as Administrator.

tt2

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