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Airport Extreme stopped working

I have an Airport Extreme 1408 that has been working fine, but stopped yesterday. The wifi connection works, but the connection from to the internet does not. If I plug my desktop directly into the cable modem, I can connect, so my ISP is fine. Here's what AirPort Utility shows:


User uploaded file


I've done two factory resets, but no joy. Is my base station toast?

Posted on Jul 30, 2015 6:11 PM

Reply
1 reply

Jul 30, 2015 7:39 PM in response to Patrick J. May

Power off the modem and leave it off for 30 minutes. Longer will not hurt.


Try one more factory default reset on the AirPort Extreme, then power it off again once it has restarted.


Connect the modem to the WAN "O" port on the AirPort Extreme.


Power up the modem and let it run for 10 minutes by itself


Then power up the AirPort Extreme and let it run a few minutes


Try the setup again.


If the AirPort Extreme still will not get an Internet connection, then I think you know the answer on the AirPort Extreme.

Airport Extreme stopped working

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