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iPhone 5S Touch ID not working?

so I just bought this iPhone off a local classifieds website yesterday, and everything turned out great all buttons worked and sounds and functions were perfect, all except one thing, my Touch ID fingerprint scanner was not working, I've searched on the internet all day for similar problems, and I've come down to two possible reasons behind it, either the phone was dropped and the home button needed to be replaced and since only the original touch ID works for the original phone that is why it is not working, OR the sensor itself is not working, I've emailed the person I had bought it from as they were very kind I during the process of buying the phone, but as of now they have not gotten back to me. If you have any suggestions or have experienced a similar problem in the past, please I'd like to hear what you did, or how you went about to fix it.


(also as of right now I have not been to an apple or phone specialist in person about the problem)


thanks in advance everyone,


basedfaisal

iPhone 5s, iOS 8.4

Posted on Jul 30, 2015 9:46 PM

Reply
8 replies

Jul 30, 2015 11:58 PM in response to basedfaisal

Hi

Are you sure this iPhone is not locked to seller Apple ID or to other Appleid

If it is when you update software you will need other Apple ID

If they have not turned

Find my iPhone off to remove

From last Apple ID

You can only have 5 finger prints

This number may have been reached.

If you got iphone from shop/ Ebay

I would get my money back .

Cheers

Brian uk

Jul 31, 2015 7:47 AM in response to Briansyddall

HI brian, thanks for the reply, the phone is unlocked and find my iphone is off, the phone is 100% clear of the previous users data, and after shooting a couple emails back and forth to the previous owner last night I learned that they knew that this wasn't working when they used the phone but they never bothered to fix it because it was not a big problem to them, nor is it a big problem to me either, but I still want it fixed just for resale value and also because I have OCD and it's really bothering me haha.. But as of now I can't scan a finger at all, the "add a finger print" option is grey and I can't select it, and both the "iPhone unlocked and iTunes/app store unlock" options are disabled, but when I try to enable them again, it just fails immediately, luckily, since I got the phone unlocked I can sell it for more than I bought it for, so I really have a few options, either try to see what any specialist can do to fix it (not probable), return it to the owner for my money back, or I can hang on to it for a while and sell it for a bit more than what I got it for in the coming weeks.


also as of now they're no other fingerprints scanned on the phone, so it seems like it never worked at all for the previous owner.


thanks again for the reply


basedfaisal

Aug 9, 2015 1:25 PM in response to basedfaisal

I had the exact same issue and error message.

http://www.igeeksblog.com/touch-id-not-working-on-ios-8-4/


Follow the steps in the above link and you"ll be back up and running in no time! It worked perfectly for me after spending days trying useless suggestions on these forums 🙂 If it does not immediately read your fingerprint when trying to add a new print, just hold your finger there and it will eventually read it.

iPhone 5S Touch ID not working?

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