Apple Event: May 7th at 7 am PT
Hello
recently i upgraded my macbook pro MD 101 ram to 16 GB crucial CT102464BF160B and suddenly when I'm working with my laptop or when waking it up from sleep, my laptop restarts and displays your laptop was restarted because of a problem
what should I do?
MacBook Pro (13-inch Mid 2012), OS X Yosemite (10.10.4)
That sounds like a kernel panic. Use these instructions to log and post it:
https://support.apple.com/en-us/HT201753
What are the EXACT specifications of the new RAM modules?
Ciao.
2x8Gb ddr3 1600 sodimm 1.35v CT102464BF160B
I will await the kernel panic report.
Also run an Apple hardware Test (if you can):
https://support.apple.com/en-us/HT201257
Note that an error free AHT is not definitive.
Ciao.
I've done AHT three times and no errors
what should i do?
should i replace the rams?
Replace the Crucial sourced Ram with Ram from OWC
It would be helpful if you could post the kernel panic report.
Make certain that all peripherals are disconnected from the MBP.
Take out the RAM modules. Clean the contacts.
Install one module in one bay and test.
Switch the module to the other bay and test.
Repeat with the other module.
Ciao.
What could the problem be?
Bad RAM or bad RAM connection.
Ciao.
Anonymous UUID: 77DB8312-ED5E-6E7B-34F4-0FA8D300E9EC
Sat Aug 1 14:06:54 2015
*** Panic Report ***
panic(cpu 0 caller 0xffffff80099cfb13): "VM_PAGE_QUEUES_REMOVE: unmarked page on Q"@/SourceCache/xnu/xnu-2782.30.5/osfmk/vm/vm_resident.c:3222
Backtrace (CPU 0), Frame : Return Address
0xffffff81f235b990 : 0xffffff800992bda1
0xffffff81f235ba10 : 0xffffff80099cfb13
0xffffff81f235ba70 : 0xffffff80099d2653
0xffffff81f235baa0 : 0xffffff800999b71c
0xffffff81f235bba0 : 0xffffff80099ad598
0xffffff81f235bcb0 : 0xffffff80099a319c
0xffffff81f235bce0 : 0xffffff800999f013
0xffffff81f235bd10 : 0xffffff80099348ca
0xffffff81f235bd30 : 0xffffff800996eb77
0xffffff81f235bd60 : 0xffffff8009e9f98e
0xffffff81f235bd90 : 0xffffff8009f1b277
0xffffff81f235bdf0 : 0xffffff8009ec5ce7
0xffffff81f235be60 : 0xffffff8009ebc8fa
0xffffff81f235bef0 : 0xffffff8009ecb108
0xffffff81f235bf40 : 0xffffff8009ed3fed
0xffffff81f235bf80 : 0xffffff8009ed41e8
0xffffff81f235bfb0 : 0xffffff8009a125b7
BSD process name corresponding to current thread: kernel_task
Mac OS version:
14E46
Kernel version:
Darwin Kernel Version 14.4.0: Thu May 28 11:35:04 PDT 2015; root:xnu-2782.30.5~1/RELEASE_X86_64
Kernel UUID: E3C26B2F-8B97-3F1D-B193-690F7E34F830
Kernel slide: 0x0000000009600000
Kernel text base: 0xffffff8009800000
__HIB text base: 0xffffff8009700000
System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)
System uptime in nanoseconds: 3065632405795
last loaded kext at 1626839397011: com.apple.macos.driver.AppleUSBEthernetHost 7.0 (addr 0xffffff7f8c167000, size 28672)
last unloaded kext at 1724643827140: com.apple.macos.driver.AppleUSBEthernetHost 7.0 (addr 0xffffff7f8c167000, size 20480)
loaded kexts:
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AGPM 110.19.6
com.apple.driver.X86PlatformShim 1.0.0
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.3.5f8
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleHDA 272.18.1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleBacklight 170.7.4
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.driver.AppleHV 1
com.apple.driver.AppleMikeyDriver 272.18.1
com.apple.driver.AppleMCCSControl 1.2.12
com.apple.driver.AppleSMCLMU 2.0.7d0
com.apple.driver.AppleIntelHD4000Graphics 10.0.6
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.5f8
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleIntelFramebufferCapri 10.0.6
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleIRController 327.5
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 36
com.apple.driver.AppleUSBHub 705.4.2
com.apple.iokit.SCSITaskUserClient 3.7.5
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com.apple.iokit.IOAHCIBlockStorage 2.7.1
com.apple.driver.AppleFWOHCI 5.5.2
com.apple.driver.AppleSDXC 1.6.5
com.apple.driver.AirPort.Brcm4360 930.37.3
com.apple.iokit.AppleBCM5701Ethernet 10.1.3
com.apple.driver.AppleAHCIPort 3.1.2
com.apple.driver.AppleUSBEHCI 705.4.14
com.apple.driver.AppleUSBXHCI 710.4.11
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 11
com.apple.driver.DspFuncLib 272.18.1
com.apple.kext.OSvKernDSPLib 1.15
com.apple.driver.AppleHDAController 272.18.1
com.apple.iokit.IOHDAFamily 272.18.1
com.apple.iokit.IOAudioFamily 203.3
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOSurface 97.4
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.5f8
com.apple.iokit.IOBluetoothFamily 4.3.5f8
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOAcceleratorFamily2 156.16
com.apple.AppleGraphicsDeviceControl 3.10.24
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.IOPlatformPluginFamily 5.9.1d7
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleUSBMultitouch 245.2
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.CoreStorage 471.30.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.2
com.apple.iokit.IOFireWireFamily 4.5.7
com.apple.iokit.IO80211Family 730.60
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
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com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
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com.apple.kext.AppleMatch 1.0.0d1
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com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.Libm 1
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PPlease read the kernel panic
Thank you for posting the kernel panic report. Unfortunately it does not provide a definitive cause or clue to the problem, but I suspect that your RAM upgrade may be a prime candidate. Here are a couple of guides in dealing with kernel panics that may be useful:
https://support.apple.com/en-us/HT200553
http://www.thexlab.com/faqs/kernelpanics.html
You might also test the RAM by downloading from Kelley computing, Rember:
http://www.kelleycomputing.net/rember/
Run it over night so that sufficient loops are executed.
Ciao.
I think the ram is not mac compatible , I will go to the store later today and ask for a refund , Thanks for helping me
Ram Upgrade problem
