dr.i.amirhosein
Level 1 (0 points)

Q: Ram Upgrade problem

Hello

recently i upgraded my macbook pro MD 101 ram to 16 GB crucial CT102464BF160B and suddenly when I'm working with my laptop or when waking it up from sleep, my laptop restarts and displays your laptop was restarted because of a problem

what should I do?

MacBook Pro (13-inch Mid 2012), OS X Yosemite (10.10.4)

Posted on Jul 31, 2015 3:22 AM

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dr.i.amirhosein

Q: Ram Upgrade problem

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  • Helpful answers

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jul 31, 2015 3:37 AM in response to dr.i.amirhosein
    Level 9 (52,793 points)
    Mac OS X
    Jul 31, 2015 3:37 AM in response to dr.i.amirhosein

    That sounds like a kernel panic.  Use these instructions to log and post it:

     

    https://support.apple.com/en-us/HT201753

     

    What are the EXACT specifications of the new RAM modules?

     

    Ciao.

  • by dr.i.amirhosein,

    dr.i.amirhosein dr.i.amirhosein Jul 31, 2015 3:41 AM in response to OGELTHORPE
    Level 1 (0 points)
    Jul 31, 2015 3:41 AM in response to OGELTHORPE

    2x8Gb ddr3 1600 sodimm 1.35v CT102464BF160B

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jul 31, 2015 3:48 AM in response to dr.i.amirhosein
    Level 9 (52,793 points)
    Mac OS X
    Jul 31, 2015 3:48 AM in response to dr.i.amirhosein

    I will await the kernel panic report.

     

    Also run an Apple hardware Test (if you can):

     

    https://support.apple.com/en-us/HT201257

     

    Note that an error free AHT is not definitive.

     

    Ciao.

  • by dr.i.amirhosein,

    dr.i.amirhosein dr.i.amirhosein Jul 31, 2015 3:55 AM in response to dr.i.amirhosein
    Level 1 (0 points)
    Jul 31, 2015 3:55 AM in response to dr.i.amirhosein

    I've done AHT three times and no errors

    what should i do?

    should i replace the rams?

  • by Csound1,

    Csound1 Csound1 Jul 31, 2015 3:57 AM in response to dr.i.amirhosein
    Level 9 (51,432 points)
    Desktops
    Jul 31, 2015 3:57 AM in response to dr.i.amirhosein

    Replace the Crucial sourced Ram with Ram from OWC

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jul 31, 2015 4:00 AM in response to dr.i.amirhosein
    Level 9 (52,793 points)
    Mac OS X
    Jul 31, 2015 4:00 AM in response to dr.i.amirhosein

    It would be helpful if you could post the kernel panic report.

     

    Make certain that all peripherals are disconnected from the MBP.

     

    Take out the RAM modules.  Clean the contacts.

     

    Install one module in one bay and test.

     

    Switch the module to the other bay and test.

     

    Repeat with the other module.

     

    Ciao.

  • by dr.i.amirhosein,

    dr.i.amirhosein dr.i.amirhosein Jul 31, 2015 4:08 AM in response to dr.i.amirhosein
    Level 1 (0 points)
    Jul 31, 2015 4:08 AM in response to dr.i.amirhosein

    What could the problem be?

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jul 31, 2015 4:11 AM in response to dr.i.amirhosein
    Level 9 (52,793 points)
    Mac OS X
    Jul 31, 2015 4:11 AM in response to dr.i.amirhosein

    Bad RAM or bad RAM connection.

     

    Ciao.

  • by dr.i.amirhosein,

    dr.i.amirhosein dr.i.amirhosein Aug 1, 2015 2:38 AM in response to OGELTHORPE
    Level 1 (0 points)
    Aug 1, 2015 2:38 AM in response to OGELTHORPE

    Anonymous UUID:       77DB8312-ED5E-6E7B-34F4-0FA8D300E9EC

     

     

    Sat Aug  1 14:06:54 2015

     

     

    *** Panic Report ***

    panic(cpu 0 caller 0xffffff80099cfb13): "VM_PAGE_QUEUES_REMOVE: unmarked page on Q"@/SourceCache/xnu/xnu-2782.30.5/osfmk/vm/vm_resident.c:3222

    Backtrace (CPU 0), Frame : Return Address

    0xffffff81f235b990 : 0xffffff800992bda1

    0xffffff81f235ba10 : 0xffffff80099cfb13

    0xffffff81f235ba70 : 0xffffff80099d2653

    0xffffff81f235baa0 : 0xffffff800999b71c

    0xffffff81f235bba0 : 0xffffff80099ad598

    0xffffff81f235bcb0 : 0xffffff80099a319c

    0xffffff81f235bce0 : 0xffffff800999f013

    0xffffff81f235bd10 : 0xffffff80099348ca

    0xffffff81f235bd30 : 0xffffff800996eb77

    0xffffff81f235bd60 : 0xffffff8009e9f98e

    0xffffff81f235bd90 : 0xffffff8009f1b277

    0xffffff81f235bdf0 : 0xffffff8009ec5ce7

    0xffffff81f235be60 : 0xffffff8009ebc8fa

    0xffffff81f235bef0 : 0xffffff8009ecb108

    0xffffff81f235bf40 : 0xffffff8009ed3fed

    0xffffff81f235bf80 : 0xffffff8009ed41e8

    0xffffff81f235bfb0 : 0xffffff8009a125b7

     

     

    BSD process name corresponding to current thread: kernel_task

     

     

    Mac OS version:

    14E46

     

     

    Kernel version:

    Darwin Kernel Version 14.4.0: Thu May 28 11:35:04 PDT 2015; root:xnu-2782.30.5~1/RELEASE_X86_64

    Kernel UUID: E3C26B2F-8B97-3F1D-B193-690F7E34F830

    Kernel slide:     0x0000000009600000

    Kernel text base: 0xffffff8009800000

    __HIB  text base: 0xffffff8009700000

    System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

     

     

    System uptime in nanoseconds: 3065632405795

    last loaded kext at 1626839397011: com.apple.macos.driver.AppleUSBEthernetHost 7.0 (addr 0xffffff7f8c167000, size 28672)

    last unloaded kext at 1724643827140: com.apple.macos.driver.AppleUSBEthernetHost 7.0 (addr 0xffffff7f8c167000, size 20480)

    loaded kexts:

    com.apple.driver.AudioAUUC 1.70

    com.apple.driver.AGPM 110.19.6

    com.apple.driver.X86PlatformShim 1.0.0

    com.apple.filesystems.autofs 3.0

    com.apple.iokit.IOBluetoothSerialManager 4.3.5f8

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.driver.AppleHDA 272.18.1

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleHWAccess 1

    com.apple.driver.AppleBacklight 170.7.4

    com.apple.driver.AppleThunderboltIP 2.0.2

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleMikeyDriver 272.18.1

    com.apple.driver.AppleMCCSControl 1.2.12

    com.apple.driver.AppleSMCLMU 2.0.7d0

    com.apple.driver.AppleIntelHD4000Graphics 10.0.6

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.5f8

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.driver.AppleIntelFramebufferCapri 10.0.6

    com.apple.driver.AppleSMCPDRC 1.0.0

    com.apple.driver.AppleLPC 1.7.3

    com.apple.driver.SMCMotionSensor 3.0.4d1

    com.apple.driver.AppleUSBTCButtons 240.2

    com.apple.driver.AppleIRController 327.5

    com.apple.driver.AppleUSBTCKeyboard 240.2

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

    com.apple.BootCache 36

    com.apple.driver.AppleUSBHub 705.4.2

    com.apple.iokit.SCSITaskUserClient 3.7.5

    com.apple.driver.XsanFilter 404

    com.apple.iokit.IOAHCIBlockStorage 2.7.1

    com.apple.driver.AppleFWOHCI 5.5.2

    com.apple.driver.AppleSDXC 1.6.5

    com.apple.driver.AirPort.Brcm4360 930.37.3

    com.apple.iokit.AppleBCM5701Ethernet 10.1.3

    com.apple.driver.AppleAHCIPort 3.1.2

    com.apple.driver.AppleUSBEHCI 705.4.14

    com.apple.driver.AppleUSBXHCI 710.4.11

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleACPIButtons 3.1

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 3.1

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

    com.apple.nke.applicationfirewall 161

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

    com.apple.kext.triggers 1.0

    com.apple.iokit.IOSerialFamily 11

    com.apple.driver.DspFuncLib 272.18.1

    com.apple.kext.OSvKernDSPLib 1.15

    com.apple.driver.AppleHDAController 272.18.1

    com.apple.iokit.IOHDAFamily 272.18.1

    com.apple.iokit.IOAudioFamily 203.3

    com.apple.vecLib.kext 1.2.0

    com.apple.iokit.IOSurface 97.4

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.driver.X86PlatformPlugin 1.0.0

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.5f8

    com.apple.iokit.IOBluetoothFamily 4.3.5f8

    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

    com.apple.driver.AppleSMBusController 1.0.13d1

    com.apple.driver.AppleSMBusPCI 1.0.12d1

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.iokit.IOAcceleratorFamily2 156.16

    com.apple.AppleGraphicsDeviceControl 3.10.24

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.iokit.IOUSBUserClient 705.4.0

    com.apple.iokit.IOFireWireIP 2.2.6

    com.apple.driver.IOPlatformPluginFamily 5.9.1d7

    com.apple.driver.AppleSMC 3.1.9

    com.apple.driver.AppleUSBMultitouch 245.2

    com.apple.iokit.IOUSBHIDDriver 705.4.0

    com.apple.driver.AppleUSBMergeNub 705.4.0

    com.apple.driver.AppleUSBComposite 705.4.9

    com.apple.driver.CoreStorage 471.30.1

    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5

    com.apple.iokit.IOBDStorageFamily 1.7

    com.apple.iokit.IODVDStorageFamily 1.7.1

    com.apple.iokit.IOCDStorageFamily 1.7.1

    com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

    com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

    com.apple.iokit.IOAHCISerialATAPI 2.6.1

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

    com.apple.driver.AppleThunderboltNHI 3.1.7

    com.apple.iokit.IOThunderboltFamily 4.2.2

    com.apple.iokit.IOFireWireFamily 4.5.7

    com.apple.iokit.IO80211Family 730.60

    com.apple.iokit.IOEthernetAVBController 1.0.3b3

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.iokit.IOAHCIFamily 2.7.5

    com.apple.iokit.IOUSBFamily 720.4.4

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 397

    com.apple.iokit.IOStorageFamily 2.0

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 3.1

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.corecrypto 1.0

    com.apple.kec.Libm 1

    com.apple.kec.pthread 1

  • by dr.i.amirhosein,

    dr.i.amirhosein dr.i.amirhosein Aug 1, 2015 3:36 AM in response to OGELTHORPE
    Level 1 (0 points)
    Aug 1, 2015 3:36 AM in response to OGELTHORPE

    PPlease read the kernel panic

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Aug 1, 2015 3:42 AM in response to dr.i.amirhosein
    Level 9 (52,793 points)
    Mac OS X
    Aug 1, 2015 3:42 AM in response to dr.i.amirhosein

    Thank you for posting the kernel panic report.  Unfortunately it does not provide a definitive cause or clue to the problem, but I suspect that your RAM upgrade may be a prime candidate.  Here are a couple of guides in dealing with kernel panics that may be useful:

     

    https://support.apple.com/en-us/HT200553

     

    http://www.thexlab.com/faqs/kernelpanics.html

     

    You might also test the RAM by downloading from Kelley computing, Rember:

     

    http://www.kelleycomputing.net/rember/

     

    Run it over night so that sufficient loops are executed.

     

    Ciao.

  • by dr.i.amirhosein,

    dr.i.amirhosein dr.i.amirhosein Aug 1, 2015 3:45 AM in response to OGELTHORPE
    Level 1 (0 points)
    Aug 1, 2015 3:45 AM in response to OGELTHORPE

    I think the ram is not mac compatible , I will go to the store later today and ask for a refund , Thanks for helping me