-
All replies
-
Helpful answers
-
Jul 31, 2015 6:48 AM in response to Shdy_IIVby Loner T,Is there a faint red light in your audio jack?
-
-
Jul 31, 2015 7:46 AM in response to Shdy_IIVby Loner T,If your Mac has a single combined headset/microphone jack, Windows 7/8/10 will not detect a TRRS headset correctly, but it will detect a TRS headset.
Does the OS X side work properly?
-
Jul 31, 2015 8:16 AM in response to Loner Tby Shdy_IIV,Yes, it does work on OSX.
Yes it is a single audio jack and it worked flawlessly on Windows 8 and 8.1 right after installing them, but the update to 10 killed it. It was muted at first, but I unmuted it and it will still not play any sound. It's not a headphone/hardware issue, but seems to be a software issue. The status bars on the right in the sound settings won't even move if there's audio playing and the default device are the headphones. If I swap to a different output device it works and I can see the the "moving green bars".
The audio jack seems completely dead and I have tried a few different things already...
-
Jul 31, 2015 10:21 AM in response to Shdy_IIVby Loner T,Can you run the following two procedures and test?
How to Reset NVRAM on your Mac - Apple Support
Resetting the System Management Controller (SMC) on your Mac - Apple Support
-
Aug 1, 2015 3:29 AM in response to Shdy_IIVby Shdy_IIV,Hi, that didn't fix it. Maybe I can manually redownload the correct driver and install it. This is a MacBook Pro Retina 2014. Do you know where I can get the driver from?
-
Aug 1, 2015 4:45 AM in response to Shdy_IIVby Rudegar,give the official win8.1 drivers a try Boot Camp Support Software 5.1.5621
-
Aug 4, 2015 7:19 PM in response to Shdy_IIVby saulthu,Had exact same problem, was fixed by first installing the boot camp drivers again i.e. unzip the boot camp drivers, go into folder BootCamp\Drivers\Cirrus, run CirrusAudioCS4208x64.exe which matched my hardware. The headphones still didn't work at this point, so I tried uninstalling all cirrus drivers -- I was going to reinstall the driver again, but the headphones began working before all cirrus drivers were uninstalled.
-
Aug 5, 2015 12:52 PM in response to Shdy_IIVby samwrn,★HelpfulFound a fix for this.
1. Right click on the sound icon on the task bar
2. Click playback devices
3. Left click on the headphones, then click on properties
4. Go to advanced
5. Select: '2 Channel, 16 bit, 44100Hz (CD Quality)' as the default format
6. Test and it should work, then click apply and you're done.
Hope it helps, tried this on a MBP 13" Retina late 2013
-
Aug 7, 2015 3:17 AM in response to samwrnby Shdy_IIV,That's not a fix. If that was your problem, then there was nothing wrong with it.
-
-
Aug 7, 2015 3:26 AM in response to Shdy_IIVby samwrn,That's what worked for me so I thought I'd share it. The driver reinstalling did not work for me, as soon as I plug the audio jack the drivers would automatically reinstall. I installed the latest ones and it still didn't work. Turns out for me it was the frequency issue. It might help someone else who has the same problem.
-
Aug 7, 2015 4:20 AM in response to samwrnby saulthu,Well my sound disappeared again even after driver reinstall. So I tried changing frequencies and sound came back. Both methods bring sound back to headphones, but at least on my computer it seems temporary fix
-
Aug 7, 2015 10:35 PM in response to samwrnby AndrewC0719,This worked for me indeed!
But I had to choose 2 channel, 16bit, 32000Hz (FM radio quality) to get it working on the same machine
thanks!!