Q: My bluetooth mouse and keyboard doesn't work after my iMac sleeps for a long time
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by rkaufmann87,Jul 31, 2015 7:52 AM
rkaufmann87
Jul 31, 2015 7:52 AM
in response to helainefpsantos
Level 9
(58,956 points)
Photos for MacHave you attempted to use Troubleshooting wireless mouse and keyboard issues - Apple Support yet? If not please go through the steps and see if they help.
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by rkaufmann87,Jul 31, 2015 8:57 AM
rkaufmann87
Jul 31, 2015 8:57 AM
in response to helainefpsantos
Level 9
(58,956 points)
Photos for Mac
I see you are using 10.10.4, what version of OS X were you using when this problem started?
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by rkaufmann87,Jul 31, 2015 9:23 AM
rkaufmann87
Jul 31, 2015 9:23 AM
in response to helainefpsantos
Level 9
(58,956 points)
Photos for Mac
helainefpsantos wrote:
It started working after I upgrated to Yosemite.
okay, thanks for that. Lets try restarting in Safe Mode, this will clear some caches. It is possible one or more has become corrupt. To restart in Safe Mode hold down the Shift Key until the display indicates it is restarting in Safe Mode. Then restart normally and re-test. If this fails there are some other things to try including an easy work around.
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Aug 4, 2015 9:03 AMby helainefpsantos,Hi. After about 12h sleeping, I tryied to use my iMac today. I recorded the issue:
https://www.youtube.com/watch?v=4c-XGxYANuw&feature=youtu.be
As you can see, the blutooth itens doesn't work (even turning on/on the mouse and keyboard).The only thing that works is my wacom table (USB port).
I did what you said (safe mode), but didin't work. What else can I do?
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by rkaufmann87,Aug 4, 2015 9:07 AM
rkaufmann87
Aug 4, 2015 9:07 AM
in response to helainefpsantos
Level 9
(58,956 points)
Photos for Mac
Try restarting in the Recovery Mode (Command + R) and re-installing OS X. This will not harm any of your data, however it is ALWAYS wise to have a backup of your complete system.
Once the re-install has been completed, try to connect the devices again and see if that helps.
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Aug 4, 2015 12:14 PMby helainefpsantos,How is the most easy and easiest way to re-instal the OS X?
Just to add information, I used an USB keyboard do login and access the bluetooth information, as you can see below:
1) http://kaloma.com.br/20150804_154322.jpg
2) http://kaloma.com.br/20150804_154240.jpg
3) http://kaloma.com.br/20150804_154232.jpg
4) http://kaloma.com.br/20150804_154225.jpg
Also, I couldn't turn the bluetooth of. I clicked but didn't work.
Thank you.
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by rkaufmann87,Aug 4, 2015 12:19 PM
rkaufmann87
Aug 4, 2015 12:19 PM
in response to helainefpsantos
Level 9
(58,956 points)
Photos for Mac
helainefpsantos wrote:
How is the most easy and easiest way to re-instal the OS X?
I already told you that, boot into the Recovery Partition by holding down Command + R. If your wireless keyboard and mouse will not work use any USB keyboard and mouse until you get the problem solved. If you don't have one, then borrow or buy.
Are you sure your keyboard and mouse batteries are okay and both the mouse and keyboard are turned on?
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by rkaufmann87,Aug 5, 2015 5:50 AM
rkaufmann87
Aug 5, 2015 5:50 AM
in response to helainefpsantos
Level 9
(58,956 points)
Photos for Mac
Please post in your next reply an EtreCheck report of your system and we can look for obvious issues.
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by rkaufmann87,Aug 7, 2015 9:07 AM
rkaufmann87
Aug 7, 2015 9:07 AM
in response to helainefpsantos
Level 9
(58,956 points)
Photos for Mac
It might be helpful to others if you said what fixed it.
