fionafenelon

Level 1 (0 points)

Q: Iphone 5 keeps restarting/shutting off.

I just got my phone a month ago its an Iphone 5 and it keeps restarting and wont make it past the apple logo, will they fix it at the storeI

iPhone 5, iOS 8.4

Posted on Jul 31, 2015 8:24 AM

I have this question too

Q: Iphone 5 keeps restarting/shutting off.

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Helpful answers

by joe_7399,

joe_7399 Aug 2, 2015 6:58 AM in response to fionafenelon
Community Specialists

Aug 2, 2015 6:58 AM in response to fionafenelon

Hi fionafenelon,

Welcome to the Apple Support Communities!

I understand that your iPhone is restarting unexpectedly and will not boot past the Apple logo. I know this type of situation can be very frustrating, especially since you just got this iPhone a month ago. To troubleshoot this situation, please read over the suggested steps in the attached article below.

If your iOS device restarts or displays the Apple logo unexpectedly - Apple Support

Best regards
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