* 12" MacBook and AppleCare Warranty

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Level 1

26 points

* 12" MacBook and AppleCare Warranty

Hi

We purchased a new 12" MacBook at the beginning of July 2015 and it was purchased using my daughters student account.

Late last night, we received an email from Apple with an attachment which shows that it to be, "AppleCare Base Warranty Certificate for the HE National Contract".

It also states that cover is now in effect with 1 years phone support / Apple Applications Support and, 3 years hardware warranty parts and labour.

We don't remember choosing AppleCare cover during the online purchase and no mention of it was shown at checkout. What's going on here and do we have to pay for it?

MacBook (Retina, 12-inch, Early 2015), OS X Yosemite (10.10.4)

Posted on Jul 31, 2015 8:12 AM

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Answer 1

Jul 31, 2015 8:20 AM in response to Brave01Heart

That sounds a little strange, check the warranty information on the machine by using this Apple site:

https://selfsolve.apple.com/agreementWarrantyDynamic.do

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Answer 2

Brave01Heart Author

Level 1

26 points

Jul 31, 2015 8:51 AM in response to Ralph Landry1

Hi Ralph

Thanks for your reply.

In what way does it sound a little strange?

I've just used your link and it shows technical supports ends July 6th 2016 and repairs and service coverage ends 6th July 2018.

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Answer 3

Jul 31, 2015 9:01 AM in response to Brave01Heart

The way the coverage was termed as strange but after deciphering the title it makes sense now. The coverage may very well be a part of the education purchase program, another benefit of that purchase.

The coverage term is right, also.

Hope your daughter enjoys her MacBook.

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