Quick time not recording

KATE

The intermittent nature and various symptoms seem to indicate something external to QT App. Describe your "environment" - connection?, do you change specific 'locations'?, etc.

Be specific and detailed as you have been with your WorkFlow and symptoms

BTW, it is not 'good form' to post duplicate questions. If you feel the need to call attention to your question after a reasonable amount of time we users to respond has elapsed... simply reply to your own question's original post, which will move it up in the timestamp descending heirarchy

😉

KATETASC wrote:

I have not changed locations. (At work computer) I had dowloaded the beta version 10.10.5 (it was offered to my company) and I recently dowloaded the consumer grade version, but that is the only change the computer has had.

OK

YIKES!! Beta software, by definition, is "not ready for prime-time" - asking folks in the "real world" to observe and report any anomalies they experience with it. It is possible - I suppose - that your issue went UN-experienced by you during Beta (while still lurking there) and made its way into the Released Update(s)

As I have no experience with your issue specifically, nor with OSX 10.10.5 - I cannot offer any ideas.

Still, the intermittent nature of ANY issue - and the variety of issues - is bothersome... a software bug CAN be reproduced by repeatable ActionFlow - every time. I hope you can find some change - however insignificant it may seem to you - in your environment.

Your Action PLAN should be:

• Find an ActionFLOW that reproduces ANY anomaly - every time
• document that FLOW in DETAIL - screenshots help a LOT
• post results here - cross fingers that someone on the bleeding edge of new OSX and new QT sees this thread

You're not alone! I noticed this 2 weeks ago, when my brand new MBPro i7 13" would not capture video from a mobile device plugged in via Camtasia. Same goes for Reflector 2, and Quicktime. Of the 3 software, my least favorite....Quicktime....would capture my iPad briefly, but it will only do it sporadically (typically 9-10 seconds max). This bug is killing me at work, for I'm rolling out training videos on how to use an iPad app to 300 people and I've had to resort to filming my actual hand over the iPad (lame). This issue isn't machine specific. My Macbook Air also is having the same problem, and it previously worked like a champ with the same versions of Camtasia / Reflector 2 for over a year. I think the problem lies with iOS 8.4

KATE ( and also Bryan)

Gremlins is what we used to blame these kinds of anomalies on... knowing deep down inside that there was OS-App-Hardware incompatibilities introduced by adding/upgrading/updating something!

At this point, I suggest trying to get actual Apple folks involved - they are not really HERE much, except to moderate the forum.

I would document in a detailed way :

• an ActionFlow that can be reproduced
• all Hardware, OS X, software & versions, cabling - everything

Then -- click here > Apple Support | Contact - this process is tricky because you will be "led" to pick things that will tend to "avoid" contact with real people. Be clever and vague with your choices and answers, and you will likely get to the options page where you can schedule a Phone Call.

Your next goal will be to tell your Story quickly (write it down like a 'script'?) and as soon as you can, elevate the issue up the chain of Senior Specialists - I have never had a problem solved at Level 1 - not because hey are not smart, just they don't have the tools. If this is truly a B U G (take care using that term - "misbehavior" is my favorite), only Senior Specialists in Apple Support can elevate this to the software group.

I say again -- Your ultimate goal is to ELEVATE the Issue to Senior AppleFolk - your "ace in the hole" is that you were successful BEFORE and now NOT.

There are several VERY clever QuickTime professional experts that frequent the QT forum, and they are noticeably absent from this conversation. I have seen this "no sound" issue in passing several times as well, and have not noticed any resolved - a search does not show any either (I searched FIRST before replying the first time)

Thanks ChitlinsCC,

I'll take your recommendation and try to elevate it. For perspective, here's a low-quality video showing the issue. (MBPro13",i7,512GB,16GMRam, 10.10.4 and issue happens on all of my mobile devices, such as iPad, iPad mini, iPad mini retina, iPhone 6, etc... Also I've seen the same issue on my MacBook Air, which did this type of video screen capture from mobile just find, a few months ago).

https://www.dropbox.com/s/ebh4thcp588rxdv/10.10.4%20or%20iOS%208.4_VideoScreenCa ptureFromMobileBug_480.mov?dl=0

No problemo, amigo.

This thread, your video should make fine 'evidence' when you get hold of AppleFolks

Key phrases are "working fine" then "stopped working"

You will likely be required to identify "What was the event that immediately preceded the onset of this behavior"?

If your issue is repeatable with a historically successful WorkFlow that now fails, that is clear and convincing evidence that there is something funky in Denmark.

best luck and keep us updated

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"B E T A" - of ANYTHING Apple - is a no-no in the open forums. let that be the last mention thereof without EXTREME vagueness.

That said, you have just reported proof that it is not related to the unmentionable by reporting that " The same misbehaviors appeared on my personal computer as well (10.10.4, 2011 Macbook Pro). " - what thid actually may prove is that the B U G appeared in 10.10.4 or the lastest version of Quicktime or BOTH in Concert.

You certainly got a Trouble Ticket # if you "made it to the top"

CALL BACK and give the first responder that # and REopen the issue - be sure and include the success and failures on your "other" Mac that is now failing as well.

YOU have the best chance of getting results - not only for yourself but for anyone else affected

Keep at it KATE !!

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