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anas ahmed

Q: Screen problem

I Have a iphone 5s. there is horizontal line in my screen which cant be seen but the screen doesnt responds in that very line whaf do i do to fix it? Is it a hardware or screen problem?

iPhone 5s, iOS 8.4

Posted on Jul 31, 2015 12:20 PM

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Q: Screen problem

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  • by AJ397,

    AJ397 AJ397 Jul 31, 2015 12:27 PM in response to anas ahmed
    Level 5 (6,244 points)
    Accessibility
    Jul 31, 2015 12:27 PM in response to anas ahmed

    DOes the area of unresponsivness remain the same regardless of whether the iPhone is in portrait or landscape?

  • by anas ahmed,

    anas ahmed anas ahmed Jul 31, 2015 1:12 PM in response to AJ397
    Level 1 (0 points)
    Jul 31, 2015 1:12 PM in response to AJ397

    Yes. The screen remains unresponsive on that very line while its in portrait or landscape.

  • by AJ397,

    AJ397 AJ397 Jul 31, 2015 1:21 PM in response to anas ahmed
    Level 5 (6,244 points)
    Accessibility
    Jul 31, 2015 1:21 PM in response to anas ahmed

    TRy doing a restore to factory settings and if that doesn't help take it to an apple store.

  • by Philly_Phan,

    Philly_Phan Philly_Phan Jul 31, 2015 7:26 PM in response to anas ahmed
    Level 6 (13,576 points)
    iPhone
    Jul 31, 2015 7:26 PM in response to anas ahmed

    If it has NEVER been jailbroke, here are some standard repair procedures:

     

    First, try a system reset.  It cures many ills and it's quick, easy and harmless...

    Hold down the on/off switch and the Home button simultaneously until you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.

     

    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  It could take well over an hour!  Connect via cable to the computer that you use for sync.  From iTunes, select the iPhone and then select the Summary tab.  Follow the on-screen directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPhone.  Again, say "yes."

     

    At the end of the basic Restore, you will be asked if you wish to sync the iPhone.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.

     

    If you're unable to do the Restore (or it doesn't help), go into Recovery Mode per the instructions here.  You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again.  Also, read this.