Past 4-5 hours have been spent trying to use Lightroom 6. Must have internet connection for application to open. Safari works fine everywhere else.
I registered the program at Adobe using Chrome but the program still will not open. Provides message saying it connect to adobe server.
Loaded the program in minutes on Macbook Air. Only 17" Macbook Pro is blocked.
MacBook Pro (17-inch Mid 2010), iOS 8.4
Might be a cookies, cache, extensions, or plug-ins issue.
From your Safari menu bar click Safari > Preferences then select the Privacy tab.
Click: Remove All Website Data
Then delete the cache.
Open a Finder window. From the Finder menu bar click Go > Go to Folder
Type or copy paste the following
~/Library/Caches/com.apple.Safari/Cache.db
Click Go then move the Cache.db file to the Trash.
Quit and relaunch Safari to test.
If that didn't help, from the Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that OFF, quit and relaunch Safari to test.
If that helped, turn one extension on then quit and relaunch Safari to test until you find the incompatible extension then click uninstall.
If it's not an extensions issue, try troubleshooting third party plug-ins.
Back to Safari > Preferences. This time select the Security tab. Deselect: Allow plug-ins. Quit and relaunch Safari to test.
If that made a difference, instructions for troubleshooting plugins here.
Those didn't change anything. I was able to get into the adobe site by pasting this address but I couldn't go anywhere else.
https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html
I downloaded the trial program and installed it. when started It flashes for an instant when started then requires me to enter something in the adobe website, which it cannot connect to. I've looked at the etc /hosts file and tried to replace the current file with an old file. I doubt it worked.
You, or someone using your computer, may have hacked the system to redirect queries to certain servers. The file modified is /etc/hosts.
The easiest way to fix the hosts file is to restore it from a backup that predates the modification, or to copy the unmodified file from another Mac. If you can't do that, then do as below.
Back up all data before proceeding.
If you have more than one user account, you must be logged in as an administrator.
Triple-click anywhere in the line below on this page to select it:
open -e /etc/hosts
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Paste into the Terminal window by pressing command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting. A TextEdit window should open. At the top of the window, you should see this:
##
# Host Database
#
# localhost is used to configure the loopback interface
# when the system is booting. Do not change this entry.
##
127.0.0.1 localhost
255.255.255.255 broadcasthost
::1 localhost
Below that, you may see some other lines. The first 9 lines should be exactly as above, apart from differences in the blank space within lines. Otherwise you can't use this procedure—STOP and ask for guidance.
If the contents of the TextEdit window are as described, and there are extra lines in the file, close the window, then enter the following command in the Terminal window in the same way as before (by copy and paste):
sudo sed -i~ '10,$d' /etc/hosts
This time you'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. If you don’t have a login password, you’ll need to set one before you can run the command. You may get a one-time warning to be careful. Confirm. Quit Terminal.
If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator. Log in as one and start over.
That will fix the hosts file. There is now a copy of the old hosts file with the name "hosts~" in the same folder as "hosts". You can delete the copy if you wish. Don't delete the file named "hosts".
##
# Host Database
#
# localhost is used to configure the loopback interface
# when the system is booting. Do not change this entry.
##
127.0.0.1 localhost
255.255.255.255 broadcasthost
::1 localhost
fe80::1%lo0 localhost
127.0.0.1 swupmf.adobe.com # added after Fiddler sniff
127.0.0.1 www.wip.adobe.com
127.0.0.1 www.wip1.adobe.com
127.0.0.1 www.wip2.adobe.com
127.0.0.1 www.wip3.adobe.com
127.0.0.1 www.wip4.adobe.com
127.0.0.1 *.google-analytics.com
127.0.0.1 199.7.52.190
127.0.0.1 199.7.52.190:80
127.0.0.1 199.7.54.72
127.0.0.1 199.7.54.72:80
127.0.0.1 209.34.83.67
127.0.0.1 209.34.83.67:43
127.0.0.1 209.34.83.67:443
127.0.0.1 209.34.83.73
127.0.0.1 209.34.83.73:43
127.0.0.1 209.34.83.73:443
127.0.0.1 209-34-83-73.ood.opsource.net
127.0.0.1 3dns.adobe.com
127.0.0.1 3dns-1.adobe.com
127.0.0.1 3dns-1.adobe.com
127.0.0.1 3dns-2.adobe.com
127.0.0.1 3dns-2.adobe.com
127.0.0.1 3dns-3.adobe.com
127.0.0.1 3dns-3.adobe.com
127.0.0.1 3dns-4.adobe.com
127.0.0.1 3dns-4.adobe.com
127.0.0.1 a630.g.akamai.net
127.0.0.1 activate.adobe.com
127.0.0.1 activate.adobe.com
127.0.0.1 activate.wip.adobe.com
127.0.0.1 activate.wip.adobe.com
127.0.0.1 activate.wip1.adobe.com
127.0.0.1 activate.wip1.adobe.com
127.0.0.1 activate.wip2.adobe.com
127.0.0.1 activate.wip3.adobe.com
127.0.0.1 activate.wip4.adobe.com
127.0.0.1 activate-sea.adobe.com
127.0.0.1 activate-sjc0.adobe.com
127.0.0.1 adobe.activate.com
127.0.0.1 adobe.com.112.207.net
127.0.0.1 adobe.ttomtrdc.net
127.0.0.1 adobe-dns.adobe.com
127.0.0.1 adobe-dns-1.adobe.com
127.0.0.1 adobe-dns-2.adobe.com
127.0.0.1 adobe-dns-3.adobe.com
127.0.0.1 adobe-dns-4.adobe.com
127.0.0.1 adobeereg.com
127.0.0.1 adobeereg.com
127.0.0.1 catalog.microsoft.com
127.0.0.1 community.adobe.com
127.0.0.1 CRL.VERISIGN.NET
127.0.0.1 CRL.VERISIGN.NET
127.0.0.1 ereg.adobe.com
127.0.0.1 ereg.wip.adobe.com
127.0.0.1 ereg.wip1.adobe.com
127.0.0.1 ereg.wip2.adobe.com
127.0.0.1 ereg.wip3.adobe.com
127.0.0.1 ereg.wip4.adobe.com
127.0.0.1 genuine.microsoft.com
127.0.0.1 googleads.g.doubleclick.net
127.0.0.1 google-analytics.com
127.0.0.1 help.adobe.com.edgesuit.com
127.0.0.1 hl2rcv.adobe.com
127.0.0.1 ie.search.msn.com
127.0.0.1 live.refx.net
127.0.0.1 ls.microsoft.com
127.0.0.1 mpa.one.microsoft.com
127.0.0.1 OCSP.SPO1.VERISIGN.COM
127.0.0.1 ood.opsource.net
127.0.0.1 practivate.adobe
127.0.0.1 practivate.adobe.com
127.0.0.1 practivate.adobe.ipp
127.0.0.1 practivate.adobe.newoa
127.0.0.1 practivate.adobe.ntp
127.0.0.1 sa.windows.com
127.0.0.1 se.windows.com
127.0.0.1 sls.microsoft.com
127.0.0.1 ssl.google-analytics.com
127.0.0.1 t3dns.adobe.com
127.0.0.1 tpractivate.adobe.newoa
127.0.0.1 unavailable.adobe.com
127.0.0.1 unavailable.wip4.adobe.com
127.0.0.1 wip.adobe.com
127.0.0.1 wip1.adobe.com
127.0.0.1 wip2.adobe.com
127.0.0.1 wip3.adobe.com
127.0.0.1 wip4.adobe.com
127.0.0.1 wustat.windows.com
127.0.0.1 wwis-dubc1-vip60.adobe.com
127.0.0.1 www.adobeereg.com
127.0.0.1 www.google-analytics.com
127.0.0.1 www.stage.adobe.com
127.0.0.1 www.wip.adobe.com
127.0.0.1 www.wip1.adobe.com
127.0.0.1 www.wip2.adobe.com
127.0.0.1 www.wip3.adobe.com
127.0.0.1 www.wip4.adobe.com
127.0.0.1 wwwimages.adobe.com.edgesuit.com
127.0.0.1 www-stage.wip4.adobe.com
127.0.0.1 parallels.com
127.0.0.1 registration.parallels.com
127.0.0.1 update.parallels.com
In etc folder there is a hosts, hosts copt.txt, hosts.equiv, hosts.rtf, hosts~orig.
Safari will still not go to www.adobe.com I can go there using Chrome but still cannot get the Lightroom 6 program to open due to no internet connection. Internet works fine everywhere but Adobe. In 6 more days Lightroom will be disabled.
hosts~orig has only the first 9 lines. Should any of the hosts be thrown into the trash?
I don’t really have OS 8.4. System is up-to-date.
I can spot no way to ‘reply.’ on the discussions page. I have cut and pasted the entire host file into Notebook. I can send it.
I have loaded Lightroom 6 onto the computer several times trying (and failing) to get to the offline authorization process but I never get the proper menus to receive the “Response Code” needed to accomplish this.
The hosts copy.txt file is missing two lines that both say: " activate.adobe.com " that come after “ 630.g.akamai.net. “
The hosts file contains about 50 lines with the word adobe in them. I turned them red. Thats a lot of lines devoted to something that won’t work.
127.0.1.1 pd6.blist.parallels.com
You can use the procedure I posted yesterday.
I followed the full procedure. Thats how I got all the information I posted. Shall I try it again?
I did it again but this time, when I typed in my password, Terminal printed a message saying my password was not found. I closed Terminal.
Suddenly I clicked the Lightroom installer and it opened. I am shocked! Downloading photos now. Something worked! Thanks
Safari will not connect to adobe.com
