Screen on iphone black. How can I "Trust" my computer with this problem?

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kmel1919 Author

Level 1

11 points

Screen on iphone black. How can I "Trust" my computer with this problem?

My phone's screen is blacked out, but my phone is still able to be detected by iTunes. The only problem is that it asks me to "Trust" my computer, but there is no way I can do that from my phone. How can I get around this so that I can transfer and back up my phone's photos to my computer? I've tried researching this all day long and cannot find a solution and I'm getting really frustrated, because I found countless other posts on the internet about others with this exact same problem, and no solution. Has Apple come up with a solution to this problem yet?

iPhone 5s, iOS 7.1.2

Posted on Jul 31, 2015 1:03 PM

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Answer 1

Jul 31, 2015 1:06 PM in response to kmel1919

You need to deal with the black screen issue first so you can backup your photos > If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on

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Answer 2

Kappy

Level 10

361,741 points

Jul 31, 2015 1:07 PM in response to kmel1919

What happens when you try turning it on? Could be it's just asleep?

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Answer 3

kmel1919 Author

Level 1

11 points

Jul 31, 2015 1:34 PM in response to Carolyn Samit

How would I be able to do that? I have already purchased a new phone and wasn't planning on ever using the broken phone again. I just really need my pictures off of it and onto my computer. I have backed up everything on the broken phone to my icloud, but do not know how to transfer my pics from there to the computer. I figured it would be easier to do it through my iTunes because I've done it before with another iPhone, but never encountered the "trust this computer" problem.

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Answer 4

kmel1919 Author

Level 1

11 points

Jul 31, 2015 1:37 PM in response to Kappy

My kids cracked the screen on my phone, so now it is completely blacked out. The phone still works, every time I receive a call or text I can still hear my ringtone. And I was using siri to call/text even with the screen gone.

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Answer 5

Kappy

Level 10

361,741 points

Jul 31, 2015 1:40 PM in response to kmel1919

You cannot, then, reply to screen dialogs unless the screen is fixed.

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