Videos coded with FairPlay will not sync to iPod classic

Question

Level 1

12 points

Videos coded with FairPlay will not sync to iPod classic

I recently bought three music videos on iTunes and they will not sync to my iPod classic. In troubleshooting, I see the new videos are coded with FairPlay v2. Why can I not sync legally purchased iTunes content to my iPod???

Does anyone know a workaround for this? Is there a way to know if a video is coded with FairPlay before I waste my money on it?

I use the iPod classic at the gym to get me through my workouts. it is essential that I am able to get those videos on my iPod.

Imac (Intel), Mac OS X (10.5.4)

Posted on Jul 31, 2015 2:02 PM

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Answer 1

CarlAVII

Community Specialist

Aug 2, 2015 11:29 AM in response to glimmrmoon

Hey glimmrmoon,

If you're unable to sync the desired music videos to your iPod Classic, it's not necessarily FairPlay v2 that's the source of the issue. You may be able to use iTunes to create a version of this video that's compatible with your iPod. I've outlined the steps for doing so below.

Select a video and choose File > Create New Version > Create iPod or iPhone Version.

iTunes: Videos may be unable to sync to iPhone, iPad, or iPod - Apple Support

Regards

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Answer 2

glimmrmoon Author

Level 1

12 points

Aug 3, 2015 5:37 AM in response to CarlAVII

Hi Allen,

I tried the suggested fix, but cannot create a new version on the affected videos. The options are grayed out for those files:

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Answer 3

CarlAVII

Community Specialist

Aug 3, 2015 6:23 AM in response to glimmrmoon

glimmrmoon,

It's odd that the option doesn't appear for the desired video and that it won't sync to your iPod classic. At this point it may be best to contact us directly for further assistance.

https://getsupport.apple.com/GetproductgroupList.action.

All my best

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Answer 4

Aug 7, 2015 7:57 PM in response to CarlAVII

Id be interested in the outcome as im having the same problem with music videos i purchased just recently from the itunes store. Those create new file instructions are for music videos not purchase from the itunes store according to the site

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