HELLO I bought a iphone 5 4 days ago from an online website.

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Level 1

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HELLO I bought a iphone 5 4 days ago from an online website.

HELLO

I bought a iphone 5 4 days ago from an online website. i have got the serial number.(C3*******TTQ). But when i entered my serial number on apples service and support coverage link https://selfsolve.apple.com/wcResults.do it says that We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us. what does it mean ? can some one please help me? what should i do?

Posted on Jul 31, 2015 7:31 PM

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Answer 1

Best reply

Niel

Level 10

726,935 points

Jul 31, 2015 7:37 PM in response to md kassaf

As instructed, double-check the serial number and try again. If you get the same message, click on the ‘contact us’ text and pick a method for your country.

(131063)

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Answer 2

Ralph9430

Level 7

21,732 points

Aug 1, 2015 7:46 AM in response to md kassaf

What "website" did you purchase this phone from? Were you expecting a new phone? or one that was used?

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