How do I come in for a repair?
I recently shattered my 5s and am about to bring it in to be repaired/replaced out of warranty. Im still not sure if they will replace the screen or the phone itself or not, and I have heard some stories of people getting a brand new iphone in return for the oow price. Would I have a better chance of getting a brand new iphone for the oow price if i dont make an appointment before getting to the store, or would it be the same? Or i guess what I'm really asking is, does everyone that comes in for a repair get a refurbished phone? What was your experience of bringing in a shattered (5s)? Was the price exactly as they stated on the website ($129 for 5s)?
iPhone 5s, iOS 8.1.1