racerat59
Level 1 (0 points)

Q: Deleting Podcasts Documents and Data

My Podcast App v 2.2.1 on iPhone 6, iOS 8.4 is retaining 1.3GB worth of data that I cannot delete.

 

When you go to Settings/Usage/Manage Storage/Podcasts: it reads Documents & Data 1.3GB. I have deleted all podcasts subscriptions and all podcasts from the phone but there is no way to delete the "documents and data".

 

There is another thread on Apple support with no solution:

 

How do I delete "Documents and Data" in podcast on my Iphone 5? I know how to delete individual podcast and podcast epi…

 

I have backed up and synced multiple times after deleting all the Podcasts from the phone. Rebooting the phone - no luck. You are unable to delete the Podcast app itself so there is no way to un-install and re-install it - apart from doing a complete "re-store from backup" - which as listed in the thread above, doesn't work.

 

Does anyone have a fix for this???

iPhone 5s, iOS 8.4

Posted on Jul 31, 2015 7:05 PM

by racerat59,Solvedanswer
racerat59 racerat59
Level 1 (0 points)
A:

rodrigorozellioffered this fix:

 

This worked for me. The Documents and Data for Podcast App has returned to normal. Not the easiest or least time consuming way to do it, but it works. Apple still needs to fix this bug, it's a bad one.

 

  1. Delete all podcasts and Podcast subscriptions in the Podcast App on the phone. (Write them down so you can resubscribe to the ones you want again later). If you have downloaded copies of Podcasts you will lose them. But you can re-download them later if you like.
  2. Backup your phone in iTunes. (be sure to backup ALL apps, etc)
  3. Reset your iPhone (deleting ALL settings and apps)
  4. Restore your phone from the backup in iTunes.
  5. Don't freak out when you restart your phone and it looks like all your apps are gone. They will sync back up the first time you connect your phone after the backup Restore.

 

PLEASE NOTE: After I did the Reset, and restarted my phone - going into the "welcome" screen and starting to "setup": my iPhone 5s would not accept my wifi password - it kept saying "incorrect password" -  even though I entered it correctly. This is a known issue and has not been solved. However after I restored from the backup it restored all my settings and I was connecting to wifi again.

 

Good luck folks.

Posted on Aug 15, 2015 3:19 PM

Close
racerat59

Q: Deleting Podcasts Documents and Data

  • All replies
  • Helpful answers

  • by Tarik2nu,

    Tarik2nu Tarik2nu Aug 3, 2015 6:45 AM in response to racerat59
    Level 1 (0 points)
    Aug 3, 2015 6:45 AM in response to racerat59

    Apple:

     

    I'm out of space with things I know nothing about.

     

    Could you please answer this person's query so I can also get my crap off the iMAC and IOS?

  • by brianus,

    brianus brianus Aug 9, 2015 6:44 PM in response to Tarik2nu
    Level 1 (5 points)
    Aug 9, 2015 6:44 PM in response to Tarik2nu

    Apple for the love of god, RESPOND TO SOMEONE. Jesus christ, what is wrong with this company? There is NO customer support whatsoever!! I put it in a bug report a month ago about this issue and haven't gotten any indication they've even looked at it.

  • by rodrigorozelli,

    rodrigorozelli rodrigorozelli Aug 10, 2015 6:03 PM in response to racerat59
    Level 1 (0 points)
    Aug 10, 2015 6:03 PM in response to racerat59

    Same problem here with IOS 8.4, iPhone 6 Plus 16gb.

  • by Tarik2nu,

    Tarik2nu Tarik2nu Aug 13, 2015 9:46 AM in response to Tarik2nu
    Level 1 (0 points)
    Aug 13, 2015 9:46 AM in response to Tarik2nu

    APPLE, you are being a total shithead.  And I don't even swear that often.

     

    I will not let this drop. 

     

    I'm pretty much fed up with with Apple.  I went from loving this company to getting ready to move back to Windows...and that is a very bad sign.  I really disliked Windows.

     

    Well, here is another post.  PLEASE TELL YOUR USERS HOW TO DO THIS OR POINT US INTO A RIGHT DIRECTION.

     

    VERY DISSATISFIED.

  • by Tarik2nu,

    Tarik2nu Tarik2nu Aug 13, 2015 9:56 AM in response to brianus
    Level 1 (0 points)
    Aug 13, 2015 9:56 AM in response to brianus

    I sent in a ticket to support.  I will gladly share the answer with you guys...if I get one.

  • by rodrigorozelli,

    rodrigorozelli rodrigorozelli Aug 14, 2015 7:59 PM in response to racerat59
    Level 1 (0 points)
    Aug 14, 2015 7:59 PM in response to racerat59

    Hi guys, only to let you know. I still do not solve the problem in a normal way, but if you backup your iphone, restore the last version of iOS and than restore your backup the problem could be solved, that works for me, with iOS 8.4 and iPhone 6 plus.

  • by racerat59,Solvedanswer

    racerat59 racerat59 Aug 15, 2015 3:19 PM in response to racerat59
    Level 1 (0 points)
    Aug 15, 2015 3:19 PM in response to racerat59

    rodrigorozellioffered this fix:

     

    This worked for me. The Documents and Data for Podcast App has returned to normal. Not the easiest or least time consuming way to do it, but it works. Apple still needs to fix this bug, it's a bad one.

     

    1. Delete all podcasts and Podcast subscriptions in the Podcast App on the phone. (Write them down so you can resubscribe to the ones you want again later). If you have downloaded copies of Podcasts you will lose them. But you can re-download them later if you like.
    2. Backup your phone in iTunes. (be sure to backup ALL apps, etc)
    3. Reset your iPhone (deleting ALL settings and apps)
    4. Restore your phone from the backup in iTunes.
    5. Don't freak out when you restart your phone and it looks like all your apps are gone. They will sync back up the first time you connect your phone after the backup Restore.

     

    PLEASE NOTE: After I did the Reset, and restarted my phone - going into the "welcome" screen and starting to "setup": my iPhone 5s would not accept my wifi password - it kept saying "incorrect password" -  even though I entered it correctly. This is a known issue and has not been solved. However after I restored from the backup it restored all my settings and I was connecting to wifi again.

     

    Good luck folks.

  • by Tarik2nu,

    Tarik2nu Tarik2nu Aug 15, 2015 6:58 PM in response to racerat59
    Level 1 (0 points)
    Aug 15, 2015 6:58 PM in response to racerat59

    racerat59,

     

    While I am very thankful for your help in this matter, I was disappointed to see it in a "solved" status. 

     

    I did get a response from Apple Support and they are aware of this bug as you said.  In addition, you are correct, this is a bad one.  However, until Apple fixes it, in my opinion, not one of us with this problem should be marked as "solved".

     

    Something that's been around for this long should be corrected by now.

     

    I really used to love Apple.

  • by racerat59,

    racerat59 racerat59 Aug 16, 2015 7:04 AM in response to Tarik2nu
    Level 1 (0 points)
    Aug 16, 2015 7:04 AM in response to Tarik2nu

    I understand your frustration. Although it isn't "solved" it is a successful work-around- which, sadly many "solutions" seem to be. I wanted to highlight the answer and steps so people could fix their phones even though - long-term - it is not an Apple patch - that is really fixing the underlying problem.

     

    If I could un-mark it solved - I would.

     

    Feel free to start another thread to continue to "bump" the problem up in the forum.

  • by mattsugg,

    mattsugg mattsugg Aug 23, 2015 11:50 AM in response to racerat59
    Level 1 (0 points)
    Aug 23, 2015 11:50 AM in response to racerat59

    I have this issue as well. Annoys the **** out of me, but not enough to bother with a wipe and restore.

  • by IanAD,

    IanAD IanAD Dec 21, 2015 3:37 PM in response to racerat59
    Level 1 (0 points)
    Dec 21, 2015 3:37 PM in response to racerat59

    I too have this problem

    Podcast is empty however showing 2Gb of documents and data

    Please fix this properly the issue is definitely not solved

  • by Mathlad,

    Mathlad Mathlad Feb 10, 2016 7:48 AM in response to racerat59
    Level 1 (0 points)
    Feb 10, 2016 7:48 AM in response to racerat59

    iPhone4s 16GB, ios9.2.1. Before backup-reset-restore, podcast app documents&data: 2.0GB, after : 4.0MB.

    Total time for the process: about 1.5 hours (reinstalling all of my old apps took a long time)

    I am now using the overcast app for podcasts, it doesn't seem to get bloated and I can delete it and reinstall if it did.

    I will never use the Apple podcast app again. I wish I could delete it. If I could jailbreak ios9.2, I would, just so I could ditch the podcast app.