Hello, My daughter-in-law reauthorized my new computer. We puchased a new song on i-tunes and downloaded it to pc (windows 7). I am unable to transfer the new song to my old i-pod nano (7th gen). Help - Thank you!

Question

Hello, My daughter-in-law reauthorized my new computer. We puchased a new song on i-tunes and downloaded it to pc (windows 7). I am unable to transfer the new song to my old i-pod nano (7th gen). Help - Thank you!

Hello, My daughter-in-law reauthorized my new computer. I did not save the I-tunes before the crash. We updated the software on I-pod. We puchased a new song on i-tunes and downloaded it to pc (windows 7). I can see my old music on I-pod, but am unable to transfer the new song to my old i-pod nano (7th gen). Help - Thank you!

iPod nano (7th generation), Windows 7

Posted on Aug 1, 2015 7:27 AM

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Answer 1

Best reply

Brett L

Community Specialist

Aug 3, 2015 6:45 AM in response to livermore2015

Howdy livermore2015,

Your iPod nano's manual explains how to sync content with iTunes on your Windows computer. See page 15 - https://manuals.info.apple.com/MANUALS/1000/MA1624/en_US/iPod_nano_2015_user_gui de.pdf

Should you continue to have issues, you may want to use the troubleshooting steps also found in the above manual, page 56. In particular -

The 5 Rs: Reset, Retry, Restart, Reinstall, Restore

Remember these five basic suggestions if you have a problem with iPod nano. Try these steps one at a time until your issue is resolved. If one of the following doesn’t help, read on for solutions to specific problems.

Reset iPod nano. See General suggestions, below.

Retry with a different USB port if you cannot see iPod nano in iTunes.

Restart your computer, and make sure you have the latest software updates installed.

Reinstall iTunes software from the latest version on the web.

Restore iPod nano. See Update and restore iPod software on page 59.

Thanks for using Apple Support Communities.

Best to you.

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