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My sons iPad Air is locked he has forgotten his Apple ID how do I get it sorted

MMy son has forgotten his Apple ID how do I gain access to it

iPad 2, iOS 8

Posted on Aug 1, 2015 7:40 AM

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1 reply

Aug 1, 2015 7:53 AM in response to eamob15

If you mean that the iPad's on the activation screen and is asking for id of the account that he was using in Settings > iCloud on it then your son could try : Recovering a forgotten iTunes Store account name - Apple Support

andHow to find your Apple ID - Apple Support


If neither of those pages help him find his id, and if the iPad was bought new, then you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (http://www.apple.com/support/itunes/contact/) and see if they can/will remove the iPad from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

My sons iPad Air is locked he has forgotten his Apple ID how do I get it sorted

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