The account could not be removed. Account removal failed with error: “The operation couldn’t be completed. Unable to find an account for the UID given.”. You can try deleting the account from the “Internet Accounts“ preference pane

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scuina Author

Level 1

0 points

The account could not be removed. Account removal failed with error: “The operation couldn’t be completed. Unable to find an account for the UID given.”. You can try deleting the account from the “Internet Accounts“ preference pane

Hi,

I have changed my domain admistrator. So, I am trying to delete the mail account into the mail app.

When I enter into the Mail's Preferences menu and press the "-" sign over the account, there is an error message:

After that, I select "Open System Preferences" and it opens the Internet Accounts.

There is no such account into Internet Account, so I do not have nothing to delete.

By the same time, if I try to create the new account there is a message that says:

One thing to take into account is that the iCloud Account uses my other email address as user.

Maybe it is creating some problems. I try to delete it also and I can't.

I made some things that I have read as delete the Accounts.plist inside user/library/mail/v2/Maildata.

I am using an iMac (21.5-inch, Late 2013) with:

Processor: 3.1 GHz Intel Core i7

Memory: 16 GB 1600 MHz DDR3

Graphics: NVIDIA GeForce GT 750M 1024 MB

Running: Yosemite 10.10.4

Any help?

iMac, OS X Yosemite (10.10.4)

Posted on Aug 1, 2015 8:25 AM

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Answer 1

Linc Davis

Level 10

209,535 points

Aug 1, 2015 9:04 AM in response to scuina

Please log out or restart the computer, then open the Internet Accounts preference pane and see whether the account is listed.

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Answer 2

scuina Author

Level 1

0 points

Aug 1, 2015 2:23 PM in response to Linc Davis

Thank Linc for the answer. Even if a restart the computer, the account that is supposed to be deleted is not listed into the Internet Accounts.

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Answer 3

Linc Davis

Level 10

209,535 points

Aug 1, 2015 2:58 PM in response to scuina

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then take the action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

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Answer 4

scuina Author

Level 1

0 points

Aug 1, 2015 3:22 PM in response to Linc Davis

Hi, The logs are:

When trying to delete the account into the mail preferences:

8/1/15 7:15:25.553 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

8/1/15 7:15:25.608 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

When trying to create a new account into Internet Accounts:

8/1/15 7:16:16.603 PM secd[315]: __SOSCCProcessSyncWithAllPeers_Server_block_invoke sync with all peers failed: (null)

8/1/15 7:16:16.603 PM CloudKeychainProxy[376]: __39-[UbiqitousKVSProxy doSyncWithAllPeers]_block_invoke_2 <UB--s-pC---> syncWithAllPeers (null), rescheduling timer

8/1/15 7:16:19.009 PM com.apple.xpc.launchd[1]: (com.apple.WebKit.Networking.33F251EB-8373-4C85-9953-70AE9F695280[684]) Service exited with abnormal code: 1

8/1/15 7:16:19.000 PM kernel[0]: Sandbox: com.apple.WebKit(1280) deny file-read-data /Library/Preferences/com.apple.security-common.plist

8/1/15 7:16:19.000 PM kernel[0]: Sandbox: com.apple.WebKit(1281) deny file-read-data /Library/Preferences/com.apple.security-common.plist

8/1/15 7:16:21.309 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

8/1/15 7:16:31.604 PM secd[315]: __SOSCCProcessSyncWithAllPeers_Server_block_invoke sync with all peers failed: (null)

8/1/15 7:16:31.604 PM CloudKeychainProxy[376]: __39-[UbiqitousKVSProxy doSyncWithAllPeers]_block_invoke_2 <UB--s-pC---> syncWithAllPeers (null), rescheduling timer

8/1/15 7:16:46.852 PM secd[315]: __SOSCCProcessSyncWithAllPeers_Server_block_invoke sync with all peers failed: (null)

8/1/15 7:16:46.852 PM CloudKeychainProxy[376]: __39-[UbiqitousKVSProxy doSyncWithAllPeers]_block_invoke_2 <UB--s-pC---> syncWithAllPeers (null), rescheduling timer

8/1/15 7:16:52.241 PM Mail[1083]: No worthy mechs found

8/1/15 7:16:58.680 PM Mail[1083]: No worthy mechs found

8/1/15 7:16:58.860 PM Mail[1083]: No worthy mechs found

8/1/15 7:17:01.852 PM secd[315]: __SOSCCProcessSyncWithAllPeers_Server_block_invoke sync with all peers failed: (null)

8/1/15 7:17:01.853 PM CloudKeychainProxy[376]: __39-[UbiqitousKVSProxy doSyncWithAllPeers]_block_invoke_2 <UB--s-pC---> syncWithAllPeers (null), rescheduling timer

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Answer 5

Linc Davis

Level 10

209,535 points

Aug 1, 2015 4:19 PM in response to scuina

Please take these steps to resynchronize the iCloud keychain. Your keychain on iCloud and your other Apple devices won't be affected. Take Step 2 only if Step 1 doesn't solve the problem.

Step 1

Back up all data.

Open the iCloud preference pane and uncheck the Keychain box. You'll be prompted to delete the local iCloud keychain. Confirm—the data will remain on the servers. Then re-check the box. Follow one of the procedures described in this support article to set up iCloud Keychain on an additional device. Test.

Step 2

If you still have problems, uncheck the Keychain box again and continue.

Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:

~/Library/Keychains

In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

A folder named "Keychains" should open. Inside it is a subfolder with a long name similar to (but not the same as) this:

421DE5CA-D745-3AC1-91B0-CE5FC0ABA128

The above is only an example; yours will have a different name of the same general form. Drag the subfolder (not the Keychains folder) to the Trash and empty.

Restart the computer and re-enable iCloud Keychain.

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Answer 6

scuina Author

Level 1

0 points

Aug 1, 2015 7:26 PM in response to Linc Davis

When I try to uncheck the keychain, it checks it again automatically. I am attaching you the console log here:

8/1/15 10:48:27.432 PM WindowServer[192]: window 804 is already attached to window 7f4

8/1/15 10:48:27.666 PM WindowServer[192]: window 804 is already attached to window 7f4

8/1/15 10:48:27.670 PM WindowServer[192]: window 804 is already attached to window 7f4

8/1/15 10:48:29.260 PM WindowServer[192]: _CGXGetWindowOrderingGroup: Operation on a window 0x804 requiring rights 0x5 by caller System Preferences

8/1/15 10:48:29.261 PM com.apple.preferences.icloud.remoteservice[3293]: [AOSAccounts] : [SetEnabled] : Did not call SSRemoveSyncedKeychainData as we had an error in SOSCCRemoveThisDeviceFromCircle for account *****@aveceventos.com.ar error: (null)

8/1/15 10:48:29.262 PM com.apple.preferences.icloud.remoteservice[3293]: SOSCCThisDeviceIsInCircle SOSCCThisDeviceIsInCircle!! 13

8/1/15 10:48:29.286 PM com.apple.preferences.icloud.remoteservice[3293]: SOSCCThisDeviceIsInCircle SOSCCThisDeviceIsInCircle!! 14

8/1/15 10:48:29.286 PM com.apple.preferences.icloud.remoteservice[3293]: SOSCCThisDeviceIsInCircle SOSCCThisDeviceIsInCircle!! 15

8/1/15 10:48:29.286 PM com.apple.preferences.icloud.remoteservice[3293]: SOSCCThisDeviceIsInCircle SOSCCThisDeviceIsInCircle!! 16

8/1/15 10:48:29.620 PM secd[315]: __SOSCCProcessSyncWithAllPeers_Server_block_invoke sync with all peers failed: (null)

8/1/15 10:48:29.620 PM CloudKeychainProxy[376]: __39-[UbiqitousKVSProxy doSyncWithAllPeers]_block_invoke_2 <UB--s-pC---> syncWithAllPeers (null), rescheduling timer

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Answer 7

Linc Davis

Level 10

209,535 points

Aug 1, 2015 7:33 PM in response to scuina

This is an iCloud bug. Please disable iCloud Keychain on your other device(s) and then try again to disable it on the Mac. Note that, in order to re-enable it, you will need either the security code that was created when you first set it up, or else the ability to receive an SMS message from Apple at the phone number you provided. If you're not sure about all that, I suggest you stop here and contact Apple Support.

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Answer 8

scuina Author

Level 1

0 points

Aug 2, 2015 7:59 AM in response to Linc Davis

Hi Linc,

I've followed your instructions and I could unchek and then re-check the keychanin under iCloud.

But I still can't delete the mail account inside the mail app.

Reply

Answer 9

Linc Davis

Level 10

209,535 points

Aug 2, 2015 9:05 AM in response to scuina

Please delete this file in the same way as before, then try again:

~/Library/Accounts/Accounts3.sqlite

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Answer 10

scuina Author

Level 1

0 points

Aug 2, 2015 4:12 PM in response to Linc Davis

I've deleted the file, and mail crash after lunch.

The log is the following:

8/2/15 6:21:25.230 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

8/2/15 6:21:25.404 PM XPCKeychainSandboxCheck[8649]: Can't get sandbox fs extension for /Library/Sophos Anti-Virus/Sophos.keychain, status=-1 errno=No such file or directory ext=(null)

8/2/15 6:21:25.551 PM Mail[8647]: No worthy mechs found

8/2/15 6:21:26.571 PM accountsd[321]: AIDA Notification plugin running

8/2/15 6:21:26.572 PM accountsd[321]: Enter ShareKitAccountEnabler - didChangeWithType - type=4 for account XXXXXXX @ ********.com.ar (8F8ECF77-0D1C-411F-AE5F-196B210364F1).

8/2/15 6:21:26.572 PM accountsd[321]: AIDA Notification plugin running

8/2/15 6:21:26.572 PM accountsd[321]: Enter ShareKitAccountEnabler - didChangeWithType - type=4 for account XXXXXXX @ ********.com.ar (B9E3E287-6253-49AD-8F1F-D282BBC3F259).

8/2/15 6:21:26.572 PM accountsd[321]: <NSXPCConnection: 0x7fc4ec90d030> connection from pid 8647: Warning: Exception caught during invocation of received message, dropping incoming message and invalidating the connection.

Exception: *** -[NSXPCEncoder _checkObject:]: This coder only encodes objects that adopt NSSecureCoding (object is of class 'ACDManagedAccessOptionsKey').

8/2/15 6:21:26.618 PM cloudd[318]: Could not create primary backing account

8/2/15 6:21:26.636 PM cloudd[318]: Could not create primary backing account

8/2/15 6:21:26.654 PM cloudd[318]: Could not create primary backing account

8/2/15 6:21:26.678 PM cloudd[318]: Could not create primary backing account

8/2/15 6:21:26.812 PM Mail[8647]: -[MCContactsManager _asyncLoadContacts]: Count's pick a designated name contact out of 2 for: <CNContact: 0x7fd49bc17280: identifier=<CNContactIdentifier: 0x61800001fde0: stringValue=7161F90E-6BF1-4559-9447-7C1701D3C828:ABPerson>, firstName=Vero, lastName=Guerrero, companyName=(null), phoneNumbers=(

"<CNLabeledValue: 0x61800043a360: identifier=89DD0F76-4E5D-4412-8E1F-FD9C08529E53, label=_$!<Mobile>!$_, value=1159815463>"

), emailAddresses=(

"<CNLabeledValue: 0x61800043a700: identifier=F720E686-3EA6-4C6F-8DEB-8DD9F11DB667, label=_$!<Other>!$_, value=****** @ *****.com>"

), postalAddresses=(

)>. Using the first contact out of the group

8/2/15 6:21:26.814 PM Mail[8647]: -[MCContactsManager _asyncLoadContacts]: Count's pick a designated name contact out of 2 for: <CNContact: 0x7fd49bc19440: identifier=<CNContactIdentifier: 0x61800001fbb0: stringValue=0FDB7291-2AB5-4AED-B1DE-DDBDC4BFB22B:ABPerson>, firstName=Paz, lastName=Moreno, companyName=(null), phoneNumbers=(

"<CNLabeledValue: 0x61800043dea0: identifier=024CA966-48BD-4FA5-94CD-D085B8F064A0, label=_$!<Home>!$_, value=48053703>",

"<CNLabeledValue: 0x61800043e000: identifier=42134B6D-BE0E-4AC4-823D-ACDA0AD22948, label=_$!<Mobile>!$_, value=11 3303 0872>"

), emailAddresses=(

"<CNLabeledValue: 0x61800043e160: identifier=37FED98F-F70E-49BC-A8E3-3B03B97066C3, label=_$!<Other>!$_, value=******* @yahoo.com>"

), postalAddresses=(

)>. Using the first contact out of the group

8/2/15 6:21:27.062 PM icbaccountsd[8567]: SOSCCThisDeviceIsInCircle SOSCCThisDeviceIsInCircle!! 8

8/2/15 6:21:27.103 PM Mail[8647]: No worthy mechs found

8/2/15 6:21:27.119 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

8/2/15 6:21:27.218 PM icbaccountsd[8567]: SOSCCThisDeviceIsInCircle SOSCCThisDeviceIsInCircle!! 9

8/2/15 6:21:27.000 PM kernel[0]: Sandbox: com.apple.WebKit(8650) deny file-read-data /Library/Preferences/com.apple.security-common.plist

8/2/15 6:21:27.463 PM Mail[8647]: No worthy mechs found

8/2/15 6:21:27.696 PM accountsd[321]: AIDA Notification plugin running

8/2/15 6:21:27.697 PM accountsd[321]: Enter ShareKitAccountEnabler - didChangeWithType - type=4 for account XXXXXXX @ ********.com.ar (8F8ECF77-0D1C-411F-AE5F-196B210364F1).

8/2/15 6:21:27.697 PM accountsd[321]: AIDA Notification plugin running

8/2/15 6:21:27.697 PM accountsd[321]: Enter ShareKitAccountEnabler - didChangeWithType - type=4 for account XXXXXXX @ ********.com.ar (0503A1D1-DD12-499B-B18E-2044BC31FC41).

8/2/15 6:21:27.698 PM accountsd[321]: <NSXPCConnection: 0x7fc4ec829fb0> connection from pid 8647: Warning: Exception caught during invocation of received message, dropping incoming message and invalidating the connection.

Exception: *** -[NSXPCEncoder _checkObject:]: This coder only encodes objects that adopt NSSecureCoding (object is of class 'ACDManagedAccessOptionsKey').

8/2/15 6:21:27.747 PM cloudd[318]: Could not create primary backing account

8/2/15 6:21:27.809 PM cloudd[318]: Could not create primary backing account

8/2/15 6:21:27.843 PM Mail[8647]: No worthy mechs found

8/2/15 6:21:28.246 PM Mail[8647]: No worthy mechs found

8/2/15 6:21:28.564 PM Mail[8647]: No worthy mechs found

8/2/15 6:21:28.735 PM accountsd[321]: AIDA Notification plugin running

8/2/15 6:21:28.736 PM accountsd[321]: Enter ShareKitAccountEnabler - didChangeWithType - type=4 for account XXXXXXX @ ********.com.ar (8F8ECF77-0D1C-411F-AE5F-196B210364F1).

8/2/15 6:21:28.736 PM accountsd[321]: AIDA Notification plugin running

8/2/15 6:21:28.736 PM accountsd[321]: Enter ShareKitAccountEnabler - didChangeWithType - type=4 for account XXXXXXX @ ********.com.ar C55AD395-1823-44BF-BFD1-3BD3076F6951).

8/2/15 6:21:28.736 PM accountsd[321]: <NSXPCConnection: 0x7fc4eac1c010> connection from pid 8647: Warning: Exception caught during invocation of received message, dropping incoming message and invalidating the connection.

Exception: *** -[NSXPCEncoder _checkObject:]: This coder only encodes objects that adopt NSSecureCoding (object is of class 'ACDManagedAccountType').

8/2/15 6:21:28.781 PM cloudd[318]: Could not create primary backing account

8/2/15 6:21:28.822 PM Mail[8647]: No worthy mechs found

8/2/15 6:21:28.844 PM cloudd[318]: Could not create primary backing account

8/2/15 6:21:29.215 PM Mail[8647]: No worthy mechs found

8/2/15 6:21:29.433 PM com.apple.internetaccounts[341]: dnssd_clientstub DNSServiceProcessResult called with DNSServiceRef with no ProcessReply function

8/2/15 6:21:29.836 PM accountsd[321]: AIDA Notification plugin running

8/2/15 6:21:29.836 PM accountsd[321]: Enter ShareKitAccountEnabler - didChangeWithType - type=4 for account XXXXXXX @ ********.com.ar (8F8ECF77-0D1C-411F-AE5F-196B210364F1).

8/2/15 6:21:29.837 PM accountsd[321]: AIDA Notification plugin running

8/2/15 6:21:29.837 PM accountsd[321]: Enter ShareKitAccountEnabler - didChangeWithType - type=4 for account XXXXXXX @ ********.com.ar (5444C839-8254-43BF-ABF2-2D894EC26EB0).

8/2/15 6:21:29.837 PM accountsd[321]: <NSXPCConnection: 0x7fc4eac397b0> connection from pid 8647: Warning: Exception caught during invocation of received message, dropping incoming message and invalidating the connection.

Exception: *** -[NSXPCEncoder _checkObject:]: This coder only encodes objects that adopt NSSecureCoding (object is of class 'ACDManagedAccessOptionsKey').

8/2/15 6:21:29.915 PM cloudd[318]: Could not create primary backing account

8/2/15 6:21:29.933 PM cloudd[318]: Could not create primary backing account

8/2/15 6:21:30.959 PM accountsd[321]: AIDA Notification plugin running

8/2/15 6:21:30.960 PM accountsd[321]: Enter ShareKitAccountEnabler - didChangeWithType - type=4 for account XXXXXXX @ ********.com.ar (8F8ECF77-0D1C-411F-AE5F-196B210364F1).

8/2/15 6:21:30.960 PM accountsd[321]: AIDA Notification plugin running

8/2/15 6:21:30.960 PM accountsd[321]: Enter ShareKitAccountEnabler - didChangeWithType - type=4 for account XXXXXXX @ ********.com.ar (3F000AD5-A537-4EF5-8B3D-F0A7DBBC33D6).

8/2/15 6:21:30.961 PM accountsd[321]: <NSXPCConnection: 0x7fc4ecd54030> connection from pid 8647: Warning: Exception caught during invocation of received message, dropping incoming message and invalidating the connection.

Exception: *** -[NSXPCEncoder _checkObject:]: This coder only encodes objects that adopt NSSecureCoding (object is of class 'ACDManagedAccessOptionsKey').

8/2/15 6:21:31.003 PM cloudd[318]: Could not create primary backing account

8/2/15 6:21:31.039 PM cloudd[318]: Could not create primary backing account

8/2/15 6:21:31.057 PM cloudd[318]: Could not create primary backing account

8/2/15 6:21:31.997 PM accountsd[321]: AIDA Notification plugin running

8/2/15 6:21:31.998 PM accountsd[321]: Enter ShareKitAccountEnabler - didChangeWithType - type=4 for account XXXXXXX @ ********.com.ar(8F8ECF77-0D1C-411F-AE5F-196B210364F1).

8/2/15 6:21:31.998 PM accountsd[321]: AIDA Notification plugin running

8/2/15 6:21:31.998 PM accountsd[321]: Enter ShareKitAccountEnabler - didChangeWithType - type=4 for account XXXXXXX @ ********.com.ar (65D0C90F-BB29-44BB-A5F4-F214F1A6C4B2).

8/2/15 6:21:31.999 PM accountsd[321]: <NSXPCConnection: 0x7fc4ecd13a10> connection from pid 8647: Warning: Exception caught during invocation of received message, dropping incoming message and invalidating the connection.

Exception: *** -[NSXPCEncoder _checkObject:]: This coder only encodes objects that adopt NSSecureCoding (object is of class 'ACDManagedAccessOptionsKey').

8/2/15 6:21:31.999 PM Mail[8647]: An uncaught exception was raised

8/2/15 6:21:31.999 PM Mail[8647]: Failed to communicate with accountsd

8/2/15 6:21:31.999 PM Mail[8647]: (

0 CoreFoundation 0x00007fff941cb03c __exceptionPreprocess + 172

1 libobjc.A.dylib 0x00007fff9044076e objc_exception_throw + 43

2 Accounts 0x00007fff937fd5c9 ___ac_remote_dispatch_try_block_invoke_2 + 0

3 Foundation 0x00007fff9c61cf9b __NSXPCCONNECTION_IS_CALLING_OUT_TO_ERROR_BLOCK__ + 7

4 Foundation 0x00007fff9c7ac130 __95-[NSXPCConnection _sendInvocation:withProxy:remoteInterface:withErrorHandler:timeout:userInfo:]_b lock_invoke322 + 1037

5 libxpc.dylib 0x00007fff9ce5c52c _xpc_connection_reply_callout + 47

6 libxpc.dylib 0x00007fff9ce5c4b8 _xpc_connection_call_reply + 36

7 libdispatch.dylib 0x00007fff96840c13 _dispatch_client_callout + 8

8 libdispatch.dylib 0x00007fff96844365 _dispatch_queue_drain + 1100

9 libdispatch.dylib 0x00007fff96845ecc _dispatch_queue_invoke + 202

10 libdispatch.dylib 0x00007fff968436b7 _dispatch_root_queue_drain + 463

11 libdispatch.dylib 0x00007fff96851fe4 _dispatch_worker_thread3 + 91

12 libsystem_pthread.dylib 0x00007fff97022637 _pthread_wqthread + 729

13 libsystem_pthread.dylib 0x00007fff9702040d start_wqthread + 13

)

8/2/15 6:21:32.000 PM Mail[8647]: *** Terminating app due to uncaught exception 'ACExceptionXPCConnectionFailure', reason: 'Failed to communicate with accountsd'

*** First throw call stack:

(