Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I keep getting a blank screen in the App Store app

I get blank screens on the featured top charts explore and search tabs. Only updates isn't blank. I can't search for a new app that a want and download it because the screen in the search tab is blank and won't load.

Posted on Aug 1, 2015 1:48 PM

Reply
6 replies

Aug 1, 2015 1:51 PM in response to penapple

Apps such as Little Snitch, Growl, and MacKeeper, can prevent access to content at the App Store


Disable anti virus software if installed


Check the firewall in System Preferences > Security & Privacy > Firewall > Firewall Options


Make sure Gatekeeper is enabled


Open System Preferences > Security & Privacy then select the General tab.


Make sure either Mac App Store or Mac App Store and identified developers is selected.


If that area is grayed out, click the padlock icon to proceed.



OS X: About Gatekeeper

Mar 14, 2016 7:47 AM in response to penapple

Here are a few things to try.

Restarting you iOS device.

Try updating your device if you are not on iOS 9.2.1

Try force quitting the apps you have open on the background. (Double tap home button and swipe upwards)

Make sure you are connected to wifi or cellular connection.

Try signing out and back into the iTunes & App store in settings>iTunes & App Store.

If does not help, back up & restore device to factory settings.

Then restore from your back up.



If an app you installed unexpectedly quits, stops responding, or won’t open - Apple Support

I keep getting a blank screen in the App Store app

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.