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itunes authorization

AS USUAL, ITUNES IS NOT WORKING. THIS TIME IT IS NOT AUTHORIZING MY LAPTOP FOR DOWNLOADS OR PURCHASES, EVEN THOUGH I HAVE USED IT BEFORE. IN ADDITION I GOT A MESSAGE SAYING THAT ITUNES DELETED A TV SHOW I HAD PURCHASED. I AM SO SICK OF THIS . WHAT THE F IS GOING ON, AND WHY CANT APPLE GET IT RIGHT?!

Posted on Aug 1, 2015 12:53 PM

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11 replies

Aug 1, 2015 1:04 PM in response to eas21

What is the exact text of the message that you are getting (without shouting, we are fellow users here on these forums) ? If you are being repeatedly asked to authorise an account try If iTunes repeatedly prompts you to authorize your computer - Apple Support.


What do you mean 'GOT A MESSAGE SAYING THAT ITUNES DELETED A TV SHOW I HAD PURCHASED' ? Deleted it from where ? If you've deleted content from your library copy it from your backup of your downloads/library and add it to your iTunes via File > Add To Library

Aug 1, 2015 11:40 PM in response to eas21

I still do not understand the explanation , I'm not good at languages, help me .Date: Sat, 1 Aug 2015 21:56:40 -0700

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Subject: https://discussions.apple.com/iTunes Store - itunes authorization https://discussions.apple.com/tmx4k0-8fp1n-h2f7t





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eas21 has posted in the iTunes Store community.

itunes authorization

"ITunes has deleted. (program) because this computer is not authorized to make purchases" . I did not delete anything. I was using the computer I made the purchase on. I've contacted apple on this before and got no response. Emails I sent previously went unanswered.

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Aug 1, 2015 11:34 PM in response to King_Penguin

Thanks for choosing Apple.
Hi Paitoon, Thanks for contacting us. I understand that you’re unhappy with your recent iTunes purchase. After carefully reviewing your case, we've determined that your purchase doesn't meet the conditions for a refund. If you’d like to learn more about our refund policy, see this page: http://www.apple.com/legal/internet-services/itunes/ww Thanks, Wendy iTunes Store Customer Support http://www.apple.com/support/itunes/ww


On Aug 1, 2015, at 11:15 Paitoon wrote:

Thanks for choosing Apple. Hi Paitoon, Thanks for contacting us. I understand that you’re unhappy with your recent iTunes purchase. After carefully reviewing your case, we've determined that your purchase doesn't meet the conditions for a refund. If you’d like to learn more about our refund policy, see this page: http://www.apple.com/legal/internet-services/itunes/ww Thanks, Wendy iTunes Store Customer Support http://www.apple.com/support/itunes/ww On Jul 30, 2015, at 18:50 Paitoon Ngamwong wrote: >Customer First Name: Paitoon >Customer Last Name: Ngamwong >Email: Lang_Country: th_th >Apple IDUser Storefront: Thailand >MJ6D4ZBWX8,MJ6D4ZL0T9,MJ6D4ZM5LL,MJ6D4ZN6DG >---------------------------- >Concern Type: Unauthorized Purchase >Web Order #: MJ6D4ZBWX8 >Content Title: 7,900,000 จำนวนชิป >Provider Name: Boyaa Interactive International Limited >Track IDs: [] >Purchase Date : 2015-07-30 19:54:04 Etc/GMT >Purchase Device : iPhone >Comments : I was shocked notification card from the phone, I have a list of four items after I came back from Caracas O islands, my wife told him I call Sap to play, then press the name I do not know, I was shocked when he was young. Apple's 10-year inspection, I'm sorry about what happened, it was fun until I was 4 Apple canceled the four children made me like you very much. >---------------------------- >Concern Type: Unauthorized Purchase >Web Order #: MJ6D4ZL0T9 >Content Title: 7,900,000 จำนวนชิป >Provider Name: Boyaa Interactive International Limited >Track IDs: [] >Purchase Date : 2015-07-30 20:19:18 Etc/GMT >Purchase Device : iPhone >Comments : I was shocked notification card from the phone, I have a list of four items after I came back from Caracas O islands, my wife told him I call Sap to play, then press the name I do not know, I was shocked when he was young. Apple's 10-year inspection, I'm sorry about what happened, it was fun until I was 4 Apple canceled the four children made me like you very much. >---------------------------- >Concern Type: Unauthorized Purchase >Web Order #: MJ6D4ZM5LL >Content Title: 7,900,000 จำนวนชิป >Provider Name: Boyaa Interactive International Limited >Track IDs: [] >Purchase Date : 2015-07-30 20:31:09 Etc/GMT >Purchase Device : iPhone >Comments : I was shocked notification card from the phone, I have a list of four items after I came back from Caracas O islands, my wife told him I call Sap to play, then press the name I do not know, I was shocked when he was young. Apple's 10-year inspection, I'm sorry about what happened, it was fun until I was 4 Apple canceled the four children made me like you very much. >---------------------------- >Concern Type: Unauthorized Purchase >Web Order #: MJ6D4ZN6DG >Content Title: 7,900,000 จำนวนชิป >Provider Name: Boyaa Interactive International Limited >Track IDs: [] >Purchase Date : 2015-07-30 20:41:47 Etc/GMT >Purchase Device : iPhone >Comments : I was shocked notification card from the phone, I have a list of four items after I came back from Caracas O islands, my wife told him I call Sap to play, then press the name I do not know, I was shocked when he was young. Apple's 10-year inspection, I'm sorry about what happened, it was fun until I was 4 Apple canceled the four children made me like you very much. TM and copyright © 2015 All Rights Reserved http://www.apple.com/legal/ Privacy Policy http://www.apple.com/privacy/ Support http://www.apple.com/support/ Give us feedback http://www.apple.com/support/feedback/

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08/01/15 - 10:17 AM


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*Disclaimer: This is for representational purpose only. Please validate it on the actual device.

Thanks for choosing Apple. Hi Paitoon, Thanks for contacting us. I understand that you’re unhappy with your recent iTunes purchase. After carefully reviewing your case, we've determined that your purchase doesn't meet the conditions for a refund. If you’d like to learn more about our refund policy, see this page: http://www.apple.com/legal/internet-services/itunes/ww Thanks, Wendy iTunes Store Customer Support http://www.apple.com/support/itunes/ww On Aug 1, 2015, at 11:15 Paitoon Ngamwong wrote: >Thanks for choosing Apple. > >Hi Paitoon, > >Thanks for contacting us. I understand that you’re unhappy with your recent iTunes purchase. > >After carefully reviewing your case, we've determined that your purchase doesn't meet the conditions for a refund. If you’d like to learn more about our refund policy, see this page: > >http://www.apple.com/legal/internet-services/itunes/ww > >Thanks, > >Wendy >iTunes Store Customer Support >http://www.apple.com/support/itunes/ww > >On Jul 30, 2015, at 18:50 Paitoon Ngamwong wrote: > >>Customer First Name: Paitoon >>Customer Last Name: Ngamwong >>Email: >>Lang_Country: th_th >>Apple ID:>>User Storefront: Thailand >>MJ6D4ZBWX8,MJ6D4ZL0T9,MJ6D4ZM5LL,MJ6D4ZN6DG >>---------------------------- >>Concern Type: Unauthorized Purchase >>Web Order #: MJ6D4ZBWX8 >>Content Title: 7,900,000 จำนวนชิป >>Provider Name: Boyaa Interactive International Limited >>Track IDs: [] >>Purchase Date : 2015-07-30 19:54:04 Etc/GMT >>Purchase Device : iPhone >>Comments : I was shocked notification card from the phone, I have a list of four items after I came back from Caracas O islands, my wife told him I call Sap to play, then press the name I do not know, I was shocked when he was young. Apple's 10-year inspection, I'm sorry about what happened, it was fun until I was 4 Apple canceled the four children made me like you very much. >>---------------------------- >>Concern Type: Unauthorized Purchase >>Web Order #: MJ6D4ZL0T9 >>Content Title: 7,900,000 จำนวนชิป >>Provider Name: Boyaa Interactive International Limited >>Track IDs: [] >>Purchase Date : 2015-07-30 20:19:18 Etc/GMT >>Purchase Device : iPhone >>Comments : I was shocked notification card from the phone, I have a list of four items after I came back from Caracas O islands, my wife told him I call Sap to play, then press the name I do not know, I was shocked when he was young. Apple's 10-year inspection, I'm sorry about what happened, it was fun until I was 4 Apple canceled the four children made me like you very much. >>---------------------------- >>Concern Type: Unauthorized Purchase >>Web Order #: MJ6D4ZM5LL >>Content Title: 7,900,000 จำนวนชิป >>Provider Name: Boyaa Interactive International Limited >>Track IDs: [] >>Purchase Date : 2015-07-30 20:31:09 Etc/GMT >>Purchase Device : iPhone >>Comments : I was shocked notification card from the phone, I have a list of four items after I came back from Caracas O islands, my wife told him I call Sap to play, then press the name I do not know, I was shocked when he was young. Apple's 10-year inspection, I'm sorry about what happened, it was fun until I was 4 Apple canceled the four children made me like you very much. >>---------------------------- >>Concern Type: Unauthorized Purchase >>Web Order #: MJ6D4ZN6DG >>Content Title: 7,900,000 จำนวนชิป >>Provider Name: Boyaa Interactive International Limited >>Track IDs: [] >>Purchase Date : 2015-07-30 20:41:47 Etc/GMT >>Purchase Device : iPhone >>Comments : I was shocked notification card from the phone, I have a list of four items after I came back from Caracas O islands, my wife told him I call Sap to play, then press the name I do not know, I was shocked when he was young. Apple's 10-year inspection, I'm sorry about what happened, it was fun until I was 4 Apple canceled the four children made me like you very much. > >TM and copyright © 2015 > >All Rights Reserved >http://www.apple.com/legal/ > >Privacy Policy >http://www.apple.com/privacy/ > >Support >http://www.apple.com/support/ > >Give us feedback >http://www.apple.com/support/feedback/ TM and copyright © 2015 All Rights Reserved http://www.apple.com/legal/ Privacy Policy http://www.apple.com/privacy/ Supporthttp://www.apple.com/support/ Give us feedback http://www.apple.com/support/feedback/



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Aug 2, 2015 11:30 AM in response to eas21

Does it show in the account's purchase history : See your purchase history in the iTunes Store - Apple Support ? If it does, and it's not hidden from the Purchased section (Hide and unhide purchases in the iTunes Store - Apple Support) and it's still in the store and you haven't moved countries since buying it, then it should (depending upon your country : Availability of iTunes redownloads - Apple Support) show for redownloading. If not then iTunes Support might be able to see why it's not showing : http://www.apple.com/support/itunes/contact/

itunes authorization

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