Why does my Airport Extreme not respond to any resets, status light won't even come on? Can the reset button be faulty or could the router be fried?
MacBook Pro, OS X Mountain Lion (10.8.5)
Can you look on the bottom of the AirPort Extreme to locate the model number? it is usually embedded in the foam base on most models. The model number starts with an "A" followed by four numbers.
I assume that you have tried different AC wall sockets to rule out the possibility of a switched outlet or something like that, correct?
Can you look on the bottom of the AirPort Extreme to locate the model number? it is usually embedded in the foam base on most models. The model number starts with an "A" followed by four numbers.
I assume that you have tried different AC wall sockets to rule out the possibility of a switched outlet or something like that, correct?
Hi Bob,
Model # A1408
It might be worth the $20 gamble to try a new outboard power supply for the AirPort Extreme. Definitely worth a try if the seller will provide a money back return privilege if the power supply does not do the trick.
If you have an Apple Store near you, take the AirPort Extreme in to them to let them have a look.
Oh, and yes, I've tried multiple AC wall outlets and no status light. Made sure the breaker switch didn't flip off. The only other thing I can tell you is that the power went out the night before (router was working perfectly before that), we do use a surge protector strip. The power goes out quite often here- at least twice a month. I usually just unplug and replug in and everything works. I'm wondering if the surge protector isn't working properly now. I have replaced it with a new one. The power on the old one works fine for other devices plugged into it.
thanks for the help. I will locate an Apple store. Was going to try Best Buy where we purchased it. Thought they might test it for me without trying to sell me a new router.
Bob,
Is the outboard power supply just the cord from the wall outlet to the AE or is it a part located inside the AE box?
The outboard power supply for an A1408 AirPort Extreme....some folks call this type of power supply a "brick".....looks like the device in the link above...and below again...that I provided.
It's possible that the Apple Store might have one of these on hand for sale, but it's also likely that it will cost twice as much as the replacement that you can order. If the AirPort Extreme works when the Apple Store tests with another power supply, that at least let's you know where the issue is.
If the test with another power supply does not work, there is not really much that you can do. If you happen to have AppleCare in effect on one of your Macs......AND.....the AirPort Extreme is less than 3 years old, Apple will arrange for you to receive a replacement at no charge.
Why does my Airport Extreme not respond to resets (tried all of them), status light will not turn on at all
