cluelessfarmer

Q: Why can't I receive mail to my icloud mail account

I can send email ok but i can no longer receive mail on any device or from icloud from my web browser.

The only email I have received recently was from postmaster@mac.com when an email I sent bounced.

I am not forwarding any mail and have no rules.

 

Any help appreciated, thanks

Posted on Aug 1, 2015 3:21 PM

Close

Q: Why can't I receive mail to my icloud mail account

  • All replies
  • Helpful answers

  • by judysings,

    judysings judysings Aug 3, 2015 1:47 PM in response to cluelessfarmer
    Community Specialists
    Aug 3, 2015 1:47 PM in response to cluelessfarmer

    Hi cluelessfarmer,

    if you are having trouble receiving emails from your iCloud mail account, try the steps in this article:

    Get help using iCloud Mail - Apple Support
    https://support.apple.com/en-us/HT203528

    If you can't receive mail in the Mail app on your Mac

    Find the name of your iCloud account on the left side of the main Mail window. If your account name is dimmed and has a lightning-bolt symbol next to it, your account is offline. To take your account online, connect to the Internet, then choose Mailbox > Take All Accounts Online. If you still need help, use these steps:

    1. Choose Mail > Preferences.
    2. Click the Accounts tab.
    3. Select your iCloud account from the list of accounts.
    4. Click the Advanced tab and check your settings: 
         
      • Port: 993
      •  
      • Select Use SSL
      •  
      • Authentication: Password or Apple Token

    If you need help sending or receiving mail on your iPhone, iPad, or iPod touch

    1. Make sure that you're connected to the Internet. Try to open apple.com in Safari on your iPhone, iPad, or iPod touch.
    2. Go to iCloud.com on a Mac or PC to see if you can receive email for your iCloud account.
    3. Tap Settings > iCloud and turn on Mail on your iPhone, iPad, or iPod touch.
    4. Tap Settings > Mail, Contacts, and Calendars > Fetch New Data and turn on Push. Then send an email to your account to see if Push is working.
    5. Tap Settings > Mail, Contacts, and Calendars > Fetch New Data. Then Tap your iCloud account and turn on Push. If you have multiple iCloud Mail accounts, you can use Push with one account at a time. Make sure that Push is turned on for your primary iCloud Mail account.
    6. Turn your device off and back on.

    If you still can't send or receive mail, turn off each of the settings in steps 3, 4, and 5 above, then turn them back on. 

    f you still need help, contact iCloud Support.

    Take care,