Guest Cannot Connect to WiFi

The Guest network feature requires that the AirPort Time Capsule connects to a simple modem.....something like the example below:

The Guest network will not work correctly if your "modem" is a modem/router, also often called a gateway. This type of device is both a modem and router in the same package.....and the Guest network will not work correctly with this type of device. An example of a modem/router or gateway would look like this:

So,the first troubleshooting step here would be to check and make sure that you have the correct type of "modem" to allow the Guest Network feature to operate correctly.

If you are unsure of what type of "modem" that you have, please post back with the make and model number of your device, and we'll run a check on it.

Hughes HN9000 modem

Satellite setups are always a lot more painful. It is not the modem that is the issue but the satellite ISP use private IP addresses.

This means you can run into all kinds of troubles.

Please post the screenshot showing the summary page from the computer you use for setup..

This one.

From this we can work out what is happening.

The AirPort Time Capsule is connected via ethernet cable to a Hughes HN9000 modem

Please get in touch with the support folks at Hughes to verify if they can provide you with a Public IP address. It is possible, but unlikely that they will be able to do this.

That is not going to be a guarantee that the Guest Network will function correctly, but it is one of the requirements for the Guest Network function.

Realistically, you might want to start thinking about the fact that a satellite hook up just may not be able to provide the type of service that you will need for advanced functions like the Guest Network on the Apple routers.