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can't update apple tv 3rd gen

apple tv gen3 won't update. tried: rebooting apple tv, rebooting my modem - nothing. tried test network/update software/restore - just get msg unable to access server. tried connecting to computer via microUSB - iTunes doesn't find device. help?

Apple TV, Mac OS X (10.7.5)

Posted on Aug 1, 2015 5:56 PM

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1 reply

Aug 1, 2015 7:46 PM in response to jlbee333

Is there an error when attempting to update? What firmware is currently running?


Make sure DNS is set to auto (settings - general - network)

If on wifi try ethernet


If you are connecting to restore, make sure you follow the steps exactly (disconnect all cables, connect micro usb, reconnect power). Connect directly to computer. Try a different cable.

can't update apple tv 3rd gen

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