iPhone 6 Plus will not now import photos

I used to import photos to my PC but for some reason no software I have tried Pisca, Lightroom and Photoshop, will recognise that the phone is connected. The photos are on the phone and I can send them via email, but I cannot down load them. Is this a hardware problem. The phone is recognised in iTunes and will update apps.

For a separate problem it now will not sync emails as it says it cannot connect to the server. This occurred after a Windows 7 restore.

Hope you can help.