Apple Mac is 3 years old. New hard drive?

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Level 1

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Apple Mac is 3 years old. New hard drive?

Been having problems with AppleMac. It's just 3 years old and although support have been able to temporarily resolve the issues I was having they suggested we take it into Apple to have it checked as the problems happened 3 times. I have just been told over the phone that the computer needs a new hard drive as the one in it is faulty.

Does this seem likely given that t is 3 years old? Just don't want to get ripped off. Also they said that the parts would be guaranteed for 3 months once replaced. Is this also the case? I was led to believe that apple guarantee their products for about a year.

I would be very grateful for any advice.

TIA

MacBook Pro (13-inch Mid 2012)

Posted on Aug 2, 2015 2:27 AM

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Answer 1

seventy one

Level 7

27,424 points

Aug 2, 2015 2:41 AM in response to shanni24

If you live in the UK it is possible you may have a case under the consumer protection acts. That can extend to six years but it does depend on the circumstances of the breakdown. As it appears to be a continual problem that may be in your favour.

If Apple are repairing it and the subject is hardware or hardware parts ... they should be guaranteed for twelve months. If anyone else is repairing it, the guarantee is what that company tells you.

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Answer 2

lllaass

Level 10

210,411 points

Aug 2, 2015 2:53 AM in response to shanni24

Yes, sometimes HD fail after such a shot period of time. I have had some fail in a little more than one year.

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Answer 3

OGELTHORPE

Level 9

57,305 points

Aug 2, 2015 9:53 AM in response to shanni24

First have you data backed up.

Check the SMART STATUS in Disk Utility. It should be VERIFIED.

Boot into the recover partition and select Disk Utility from the 4 option menu.

Run Disk Utility>First Aid - Verify and Repair.

If the disk cannot be repaired it will have to be replaced.

Ciao.

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Answer 4

babowa

Level 9

78,097 points

Aug 2, 2015 10:55 PM in response to shanni24

Also they said that the parts would be guaranteed for 3 months once replaced.

That is correct - repaired/replaced parts are guaranteed for 90 days. That applies to all replacement parts (unless the Mac is still under warranty, in which case the terms would differ slightly) - see here:

http://www.apple.com/legal/warranty/products/embedded-mac-warranty-us.html

Unfortunately, all hard drives fail at some point - some sooner than others. Try to repair the disk as suggested before having them replace it.

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