My photos upload to windows photo library on computer but my videos do not. I have uninstalled Icloud and reinstalled it...but it still doesn't transfer videos. What can I do?
iPhone 5s, iOS 8.3
Hello pas4046,
Thanks for using Apple Support Communities.
From your post I see that your photos taken on an iOS device are being transferred automatically to your Windows PC, but not your videos. This indicates you have My Photo Stream enabled in your iCloud settings, which only syncs your photos. To learn more about My Photo Stream, take a look at the information below.
Windows PC
When you turn on Photos, iCloud for Windows creates a Photos folder in File Explorer called iCloud Photos. My Photo Stream automatically downloads any new photos that you take on your iOS devices.
You can also use these steps to see your photos on your PC:
- Windows 8.1: From the Start screen, click
in the bottom-left corner, then click the iCloud Photos app.
- Windows 8: From the Start screen, select iCloud Photos.
- Windows 7: Click the Windows Start button, then click Pictures. Click iCloud Photos or Photo Stream under the Favorites menu in the panel on the left. Double-click My Photo Stream to view your photos. This also shows up as a folder in the window that appears.
Which photo formats can I use with My Photo Stream?
My Photo Stream supports JPEG, TIFF, PNG, and most RAW photo formats. My Photo Stream doesn't work with video.
My Photo Stream FAQ - Apple Support
If you'd like to import the videos from your iOS device to your Windows PC, then you can plug your device into your PC with the USB cord and then follow the steps below.
Import media to a Windows PC
Before importing your media:
- Unlock your iOS device using your passcode, particularly if you've never synced your device with the computer before. Learn more about iOS passcodes.
- Makes sure your iOS device trusts the computer you want to import your media onto. Learn more about "Trust this Computer."
Windows 8: Learn how to import photos and videos from a camera, phone, or DVD (Windows Help)
Windows 7 and Windows Vista: Learn how to get pictures from your camera to your computer (Windows Help)If your computer doesn't recognize an attached iPhone, iPad, or iPod touch as a camera, and prevents you from importing photos to your computer, learn how to resolve the issue.
Take care.
My videos do not upload to computer from iphone...only photos. ???
