You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iPod nano has just went black and won't turn on

I Was syncing my iPod nano so my laptop when it went black iv tried turning it on but it won't start up I'm scared that it's broken.

iPod nano (7th generation), iOS 8.1.2

Posted on Aug 2, 2015 2:05 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 4, 2015 10:46 AM

Hi Sophiemac1461,


Welcome to the Apple Support Communities!


I understand that your iPod nano (7th generation) is no longer turning on as expected. To begin troubleshooting this situation, please read over and work through the suggested steps located in the attached article.


iPod nano (7th generation): Hardware troubleshooting - Apple Support


Power


Follow these steps if your iPod a power-related issue.

Will not turn on or screen remains dark
  • Connect iPod to power for at least ten minutes to ensure that the battery has enough charge to allow iPod to turn on.
  • If iPod does not turn on after ten minutes, try resetting it while it is still connected to power. Reset the iPod by holding down the Sleep/Wake button and the Home button for at least six seconds or until you see the Apple logo appear.
  • If the Apple logo appears on the display, connect iPod to a computer and verify that it appears in iTunes and can play music. If iPod appears in iTunes and can play music, no further troubleshooting is needed.
  • If the screen remains dark and will not turn on, then your iPod may need service.


Issue not resolved


If the issue is still not resolved, please read this information on servicing your iPod.


Best regards

1 reply
Question marked as Top-ranking reply

Aug 4, 2015 10:46 AM in response to Sophiemac1461

Hi Sophiemac1461,


Welcome to the Apple Support Communities!


I understand that your iPod nano (7th generation) is no longer turning on as expected. To begin troubleshooting this situation, please read over and work through the suggested steps located in the attached article.


iPod nano (7th generation): Hardware troubleshooting - Apple Support


Power


Follow these steps if your iPod a power-related issue.

Will not turn on or screen remains dark
  • Connect iPod to power for at least ten minutes to ensure that the battery has enough charge to allow iPod to turn on.
  • If iPod does not turn on after ten minutes, try resetting it while it is still connected to power. Reset the iPod by holding down the Sleep/Wake button and the Home button for at least six seconds or until you see the Apple logo appear.
  • If the Apple logo appears on the display, connect iPod to a computer and verify that it appears in iTunes and can play music. If iPod appears in iTunes and can play music, no further troubleshooting is needed.
  • If the screen remains dark and will not turn on, then your iPod may need service.


Issue not resolved


If the issue is still not resolved, please read this information on servicing your iPod.


Best regards

My iPod nano has just went black and won't turn on

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.