CharlottaG

Q: Where are my screenshots going? they are not anywhere to be found. Not on desktop or under all my files. Help. MacBook Pro.

Hi, Would love to know Where are my screenshots going? they are not anywhere to be found. Not on desktop or under all my files. Help. MacBook Pro.

Posted on Aug 2, 2015 1:11 PM

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Q: Where are my screenshots going? they are not anywhere to be found. Not on desktop or under all my files. Help. MacBook Pro.

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  • Helpful answers

  • by UGADog,

    UGADog UGADog Aug 2, 2015 1:17 PM in response to CharlottaG
    Level 4 (1,902 points)
    Mac OS X
    Aug 2, 2015 1:17 PM in response to CharlottaG

    It should be going to desktop.  Are you sure you are taking the screenshot correctly?  How to take a screenshot on your Mac - Apple Support

  • by CharlottaG,

    CharlottaG CharlottaG Aug 2, 2015 1:22 PM in response to UGADog
    Level 1 (0 points)
    Aug 2, 2015 1:22 PM in response to UGADog

    Hi, Thank you, Yes I am typing shift, command, 3 and hearing a camera sound. But they are not on my desktop or under "All my files"....

     

    I also spotlight searched ext PNG... Strange

  • by UGADog,

    UGADog UGADog Aug 2, 2015 1:27 PM in response to CharlottaG
    Level 4 (1,902 points)
    Mac OS X
    Aug 2, 2015 1:27 PM in response to CharlottaG

    That is strange.  Searching 'Screen Shot" in spotlight or Finder All Files should have turned it up.  Maybe OS X isn't writing the file.  I would do a restart and see if the problem persists. 

  • by Linc Davis,

    Linc Davis Linc Davis Aug 2, 2015 1:53 PM in response to CharlottaG
    Level 10 (208,000 points)
    Applications
    Aug 2, 2015 1:53 PM in response to CharlottaG

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then try to take a screenshot. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Aug 2, 2015 1:54 PM in response to CharlottaG
    Level 9 (52,511 points)
    Mac OS X
    Aug 2, 2015 1:54 PM in response to CharlottaG

    Try relaunching Finder.  (OPTION + COMMAND + ESC)

     

    Ciao.