i don't know if it's a problem of the iOS or FaceTime, itself but in another devices work well for me. the touchscreen isn't responding in incoming calls or when I'm in a call, so I m not able to accept,finish the call or change the camera and those, etc.
thank u...
iPad, iOS 8.4
Hi there chris,
It sounds like your touch screen is not responding to you while FaceTime is active. I don't think this would be caused by a case or screen protector, rather it strikes me as a software issue. Since it is application specific I would start by quitting the FaceTime and Settings apps:
1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
2. Swipe left to find the app you want to close.
3. Swipe up on the app's preview to close it.
When you have done that restart the device and test the issue again:
iOS: Turning off and on (restarting) and resetting
Let me know how that goes! Thank you for using Apple Support Communities.
Hi there chris,
It sounds like your touch screen is not responding to you while FaceTime is active. I don't think this would be caused by a case or screen protector, rather it strikes me as a software issue. Since it is application specific I would start by quitting the FaceTime and Settings apps:
1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
2. Swipe left to find the app you want to close.
3. Swipe up on the app's preview to close it.
When you have done that restart the device and test the issue again:
iOS: Turning off and on (restarting) and resetting
Let me know how that goes! Thank you for using Apple Support Communities.
restarting the iPad worked perfectly! I don't know why I didn't do that before
thank an you very much
You are very welcome, glad to help!
iPad 3 iOS 8.4 FaceTime, I cannot answer calls or finish them but I can call. It's like the touchscreen isn't working in those pages
