I keep getting a message on my iPhone5 saying that it cannot get mail

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Level 1

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I keep getting a message on my iPhone5 saying that it cannot get mail

MY email has been working fine until today and is still working on my iPad and MacBook but I keep getting a message on my phone that says my username or password are incorrect. Have deleted twice and reinstalled (carefully) but each time I get a message that says it may not work because the username or password are incorrect...they're not! Any ideas please?

iPhone 5, iOS 8.4

Posted on Aug 3, 2015 3:26 AM

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Answer 1

D.Cohen

Level 6

8,588 points

Aug 3, 2015 3:28 AM in response to Cspoon

Try these steps:

Restart your device.
Sign out and back in to your account.
Try to reset your device. This won't delete your data stored on it.

Press and hold the Sleep/Wake button
Press and hold on the Home button
Keep holding both buttons until the display turns off and back on with Apple logo on it.

Alternatively, you may go to Settings - General - Reset - Reset All Settings

https://support.apple.com/en-us/HT201559

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