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Q: Windows 10, Outlook 2013 syncing with iCloud

Since I downloaded Windows10 on my PC, Outlook 2013 no longer syncs with iCloud. The Refresh button in Outlook has gone and when I tick the iPad Calendar box in Outlook an error message states that it can not acceess the information store.  I have redownloaded iCould for Windows but that does not help. Any ideas?

iPad 2, iOS 8.4

Posted on Aug 3, 2015 6:45 AM

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Q: Windows 10, Outlook 2013 syncing with iCloud

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  • by JohnnyThunder,

    JohnnyThunder JohnnyThunder May 1, 2016 6:04 PM in response to DeJokke
    Level 1 (4 points)
    May 1, 2016 6:04 PM in response to DeJokke

    Have had this issue for some time: Trying to get Outlook 2016 to sync with iCloud. 

     

    Downloaded the latest iCloud update.  Then logged out through iCloud control panel and logged back in.  All seems to be working at this stage.

     

    Will keep fingers crossed. 

  • by ChrisBedford,

    ChrisBedford ChrisBedford Sep 23, 2016 1:19 PM in response to turnpike17
    Level 1 (4 points)
    Sep 23, 2016 1:19 PM in response to turnpike17
    1. File-> Account Settings-> Account Settings…-> Data Files tab
    2. Select the iCloud data file and press Remove.
    3. If you also connected to the iCloud account via IMAP, remove this account.
    4. Close Outlook.
    5. Open the iCloud Control Panel via the Start Menu and uncheck all the options: Mail, Contacts, Calendars, and Task with Outlook.
    6. Download and install the latest version of iCloud from the Apple website.
      • When you have the latest version downloaded click it and choose the Repair option.
    7. Reboot when being prompted to do so by the iCloud installer.
    8. Open the iCloud Control Panel via the Start Menu and select the option: Mail, Contacts, Calendars, and Task with Outlook.
      • If this is a new installation of iCloud, iCloud may prompt you to run a repair on the iCloud installation again and reboot. Outlook integration will be available then as long as your are not using Outlook 2016 Preview.
    9. Start Outlook and let iCloud resync your data.

    There are a number of things in the post I have trouble with - now and back when it was posted, because I have been having this issue for a long time.

     

    If you set up the sync of contacts & calendars using iCloud control panel, an iCloud email account is created. So at step (2) you can't remove the data file - you will get an error message that you have to go to the Emails tab and remove the icloud email account. When you do that, the iCloud data file is also removed. So there is no step (3) "also if...remove this account".

     

    Step (5) there is only one option "Mail, Contacts, Calendars, and Tasks with Outlook". No "all options"

     

    Step (6) if the version of iCloud you download is later than the one installed on your computer, you can't Repair. You have to upgrade. If it's the same version there is no point in downloading it again, you can just use the repair option in Control Panel - Uninstall a Program.

     

    Step (8) new installation...repair on the iCloud installation...? Really? Well, I reinstalled my PC from bare metal a few months ago and I didn't get that. Maybe I was just lucky? Or unlucky?

     

    Anyhow - step (9) - "Let iCloud resync your data" - yes, well. that would be nice.

     

    I have lost count of the number of times I have gone through this process. I've completely removed the Office installation using Microsoft's automated processes, and manually. I've downgraded from 2016 to 2013 (I read somewhere that 2013 worked when 2016 didn't. Not so much). I've removed and re-created Outlook profiles. I've loaded and unloaded data files...

     

    Back before I trashed the computer completely, Office 2007 running on WIndows 7-32 used to work, sort of. Well, mostly, until it stopped altogether. But during the process of creating the sync from iCloud Control Panel (when you check the Mail, Countact, Calendars, and Tasks" box) one of the progress indicators you got was something to the effect that it was downloading contacts - downloading calendar events but I don't even get those any more.

     

    More to the point, after "setting up sync" and opening Outlook, I *don't have any iCloud calendars or contacts*. What is the expected situation here? With *no* iCloud sync, under Calendars in Outlook 2013, I have "My Calendars" consisting of two items: Calendar and Local Calendar. Calendar is selected, and empty; if I select Local Calendar it pops up next to the other one, in a different colour, and also empty. Under Contacts, I have "My Contacts" consisting of one item: Contacts, empty.

     

    After getting the iCloud Control Panel to set up sync of Contacts, Calendars, and Notes (a bigger job than it should be, but that's the subject of another post), there is only once change to the above: under Calendars, there is one other main entry below "My Calendars" - I think it's "External Calendars" or something like that - nothing happens when I try select it. And nothing under Contacts. What *should* I be seeing? In the Win7/OL2007 scenario I used to have an iCloud calendar and iCloud contacts and I just selected those only, and chose *not* synchronise - it took too long. At least it was all available in Outlook. At present I have to keep the two web pages permanently open, for Contacts and Calendar, and both are s-l-o-w. Plus there is no search function in Calendar! You can search on the phone or iPad, but not on the web page!

     

    Yah I realise this is a long post. It's a big issue...

  • by Stressed out thanks,

    Stressed out thanks Stressed out thanks Oct 20, 2016 1:26 AM in response to Mumpara
    Level 1 (4 points)
    iCloud
    Oct 20, 2016 1:26 AM in response to Mumpara

    I contacted Apple and they went through an elimination process for icloud and its settings. They came to the conclusion that it wasn't anything to do with icloud.

    I then contacted MS and after several hours on the phone and access to my PC they found a solution.

    Please note that I tried everything in this forum and others for 6 months with no luck and it took a MS guru to work out a solution

    Hi,

    We created a new Outlook profile and set the Icloud addin to enabled by following the steps below:

    start Menu > regedit
    Select :
    Computer/HKEY_CURRENT_USER/SOFTWARE/MICROSOFT/OFFICE/OUTLOOK/ADDINS - Apple.DAV.Addin -
    On the right, double-click on LoadBehavior and check the value: if it say 0, set it to 3.

     

    With my limited PC knowledge I could never have worked this out and I wouldn't recommend playing around with MS's registry.

    But if like me you have encountered this issue with no solution in any of the forums working, then try MS customer support and speed up the process by showing the tech the above and have them try it! 

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