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iPhone 4 isn't recognized on Windows 8.1 computer

I have an iPhone 4 and it is not connecting to the computer. Just need to transfer everything off of the phone so that I can start using the new phone.


1) The computer can find it as a Bluetooth device

2) It doesn't make a sound when I plug the phone into the computer (just starts charging the phone, doesn't ask to trust the computer)

3) I have uninstalled and reinstalled iTunes and have stopped/started the Apple Mobile Device Services

4) Have the latest iOS installed on my phone

iPhone 4

Posted on Aug 3, 2015 9:51 AM

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iPhone 4 isn't recognized on Windows 8.1 computer

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