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User profile for user: Trekea
Trekea Author
User level: Level 1
0 points

New iPhone has iOS 8.2, but my backup is 8.4. How to I update the phone as it is in setup mode

MY new iPhone just purchased has iOS 8.2, but the backup is 8.4. Message says it cannot backup as it is not compatible. How do I update the phone as it is in its original setup mode?

iPhone 5s, iOS 8.2, Backup is 8.4

Posted on Aug 3, 2015 9:59 AM

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2 replies
User profile for user: mende1
mende1
User level: Level 10
93,538 points

Aug 3, 2015 10:01 AM in response to Trekea

Welcome to Apple Support Communities


Follow these steps to update your iPhone to iOS 8.4 and restore that backup:


  1. Set up your new iPhone skipping the backup restore step. You have to set it up as a new device.
  2. Go to Settings -> General -> Software Update, and update to iOS 8.4.
  3. After updating, go to Settings -> General -> Reset -> Erase All Content and Settings, and follow the steps to restore your backup.
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New iPhone has iOS 8.2, but my backup is 8.4. How to I update the phone as it is in setup mode

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