Thanks for the information. So to answer your questions:
- The videos I am trying to download are not already purchased from iTunes
- They are not home made videos
This is the process I am following:
- Go into 'Music' app
- Click on 'New'
- Select 'Song Chart'
- Click on 'Videos'
- Click on the three dots to bring up selection list
- Press 'Make available offline' or 'Add to My Music'
- App crashes and does not download anything!!
I have tried different videos to download and it does the same. I have tried to download one at a time and it does the same.
I have also tried on different internet providers (we have 2)
I am able to download music songs from this app, just no videos.
Just to reiterate it is not downloading from the iTunes store as I am signed up for Music, as on iTunes it still shows that I have to pay for any downloads.
Look forward to hearing from you. Thanks
Andy