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what is the meaning of malware detected on my screen

malware detected?

Posted on Aug 3, 2015 2:46 PM

Reply
Question marked as Best reply

Posted on Aug 3, 2015 3:21 PM

Without more information, it is hard to answer the question.

This could be a scam. Please don't call the number if you see one.


Scamware?

1. Force Quit .


Press command + option + esc keys together at the same time. Wait.

When Force Quit window appears, select Safari if not already.

Press Force Quit button at the bottom of the window. Wait.

Safari will quit.


2. Relaunch Safari holding the shift key down.


3. Turn off wifi and turn it back on.


Turn off Wifi. Click Wifi icon in the menu bar and select “Turn Wifi off”.

Visit another website.

You won’t have internet connection.

Turn on Wifi. Click Wifi icon in the menu bar and select “Turn Wifi on”.

Select your Network.



4. Safari > Preferences > Privacy

Cookies and website data:

Click “Details” button.

Remove the cookie related to this, if there is one.

2 replies
Question marked as Best reply

Aug 3, 2015 3:21 PM in response to halndallas

Without more information, it is hard to answer the question.

This could be a scam. Please don't call the number if you see one.


Scamware?

1. Force Quit .


Press command + option + esc keys together at the same time. Wait.

When Force Quit window appears, select Safari if not already.

Press Force Quit button at the bottom of the window. Wait.

Safari will quit.


2. Relaunch Safari holding the shift key down.


3. Turn off wifi and turn it back on.


Turn off Wifi. Click Wifi icon in the menu bar and select “Turn Wifi off”.

Visit another website.

You won’t have internet connection.

Turn on Wifi. Click Wifi icon in the menu bar and select “Turn Wifi on”.

Select your Network.



4. Safari > Preferences > Privacy

Cookies and website data:

Click “Details” button.

Remove the cookie related to this, if there is one.

what is the meaning of malware detected on my screen

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