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touch id deactivated

The touch ID for my iPhone 6 suddenly deactived itself today, I am using the latest version of the iOS. When I went into my settings to turn it back on it will not let me, it simply says "failed, go back and try again" every time. I can't figure out what happened.

Posted on Aug 3, 2015 1:28 PM

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4 replies

Aug 3, 2015 5:21 PM in response to lee71308

Have you tried any troubleshooting?


1. Restart: Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears.


2. Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).


3. Restore: Connect your iPhone to iTunes on your computer, backup, and then select Restore to Factory.


if nothing above helps then take it in for service.

touch id deactivated

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