HT203174: iTunes: Possible iTunes Store errors

Learn about iTunes: Possible iTunes Store errors
stubee
Level 1 (0 points)

Q: my apple id gets repeatedly disabled

My apple id randomly gets disabled on my iPhone 5s. I can no longer access my longstanding subscriptions (such as Pandora) despite a valid credit card and I am unable to update many of my apps. As soon as I try to update my apps, the apple id gets disabled again. Why is this?

Posted on Aug 3, 2015 9:12 PM

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stubee

Q: my apple id gets repeatedly disabled

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  • by Dah•veed,

    Dah•veed Dah•veed Aug 3, 2015 9:30 PM in response to stubee
    Level 7 (34,765 points)
    Mac App Store
    Aug 3, 2015 9:30 PM in response to stubee

    Apple ID security issues -

    Account security issues almost always require you to speak directly to an Apple representative to securely establish your identity as the account holder. You can set it up so that Apple calls you, either immediately or at a time convenient to you.

    1. Go to http://www.apple.com/support/appleid/

    2. Choose Contact Support and click Contact Us

    3. Choose Other Apple ID Topics and choose the appropriate topic for your issue (Security questions or password)

    4. Choose, No Thanks, Continue

    5. Choose the best method for you for contacting Apple

     

    Late 2012 Mac mini, OS X Yosemite 10.10.4; Apple Watch, 38 mm silver AL, watchOS 1.0.1; iPad Air 2 & iPhone 6+, iOS 8.4