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icloud calendar missing after windows 10 update

My PC has Microsoft 365 for small business with Outlook 2013. My icloud calendar was syncing with this until I upgraded to Windows 10.

When I go to Calendar in Outlook it lists the icloud calendar but when I tick the box I get the error message "The set of folders cannot be opened. The information store could not be opened."


I have searched the internet for a solution but as it is a relatively new problem have only found people with the same problem, no answers. Can anyone help PLEASE.


I am getting around it by running the calendar from the web page but this is not ideal as I like to use the calendar in conjunction with my contacts and emails.

HP Rove PC-OTHER, Other OS, Windows 10 upgrade

Posted on Aug 4, 2015 2:53 AM

Reply
37 replies

Nov 30, 2015 7:49 AM in response to colinlondon

I had the same problem but this solution did not work, also tried uninstalling and re-installing (without logging out of ICloud) and it did not fix it. I then logged out of ICloud and back in and then it re-setup ICloud and everything started working again.


Another symptom in my case was the Outlook ICloud add it was not displayed on the Outlook top line menu but when I checked the add in list, it was shown as installed and running. I also still had the ICloud Icon in my task list. All seemed well except it didn't work.


Windows 10, Office 2010.

Dec 14, 2015 6:09 AM in response to 03HogRdr

Exactly the same for me.


I closed Outlook 2013, signed out of and completely uninstalled iCloud. Then downloaded it again (probably unnecessary, but it felt better!) and reinstalled.and signed in. I re-ticked the box for Contacts and Calendars and iCloud went away and reinstalled itself on Outlook 2013. When I started Outlook, everything was back to normal.


Thanks a lot all who have contributed

Dec 26, 2015 12:09 AM in response to colinlondon

Worked like a charm. My wife and I share her contact list, her calendar is shared by other members of the family as well. Then one day I (and by "I" I mean my computer) was shut out from both but your solution fixed the problem. Thanks.


Hmm. I don't see the solution I used in this thread. Here it is (with apologies to ColinLondon who posted it originally):

0. Close Outlook

1. Open the iCloud control panel.

2. Untick the Contact, Calendars and Tasks box.

3. Click Apply

4. Tick the Contact, Calendars and Tasks box option again and hit apply.

5. You should then get a prompt that changes have been made to Outlook.


Once you reopen Outlook, iCloud calendars should have returned.

Feb 23, 2016 3:00 PM in response to officetraininglady

Thank you for the detailed guidance. I followed your instructions carefully and it worked. My outlook calendar and contacts list have reappeared on my PC as well as my iPhone.


Might be worth warning other folks who are having this problem is that it may take more time than one anticipates. And you have to log out of iCloud on the PC before you uninstall it. I had to monitor the startup fairly closely and answer some questions along the way in order to allow the installation to complete.


Thanks again

Sep 24, 2016 9:03 AM in response to colinlondon

This resolved my issue with the iCloud calendars missing from Outlook 365 after the MS anniversary update. However it didn't work until I first signed out of the iCloud control panel and then signed back in. Then by following colinlondon's procedure my iCloud calendars were resolved. I did not have to uninstall iCloud for Windows or do the Outlook repair.

1. Open the iCloud control panel.

2. Untick the Contact, Calendars and Tasks box.

3. Click Apply

4. Tick the Contact, Calenders and Tasks box option again and hit apply.

Thanks colinlondon !!!

icloud calendar missing after windows 10 update

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