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Aug 6, 2015 8:53 AM in response to georgia228by sterling r,Hello there georgia228,
It sounds like your phone is not turning on at all. I would make sure you have done all the troubleshooting from the following article first before seeking service:
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on
Then if you need, you may be able to find your serial number with this article in one of a few ways.
Find the serial number of your Apple hardware product
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