HT204385: Deauthorize your computer using iTunes

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mchaffey
Level 1 (0 points)

Q: error storing your authorization information on this computer.

error storing your authorization information on this computer?  I have reauthorised all computer and re logged in and tried again but i get this error -

 

There was an error storing your authorization information on this computer.

 

The required directory was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed.

 

I have admin rights and be to the folder and change all setting from read - then to read and write after ..to see if this help but still no ability to access

iMac

Posted on Aug 4, 2015 12:18 PM

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mchaffey

Q: error storing your authorization information on this computer.

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  • by sterling r,

    sterling r sterling r Aug 6, 2015 9:57 AM in response to mchaffey
    Community Specialists
    Aug 6, 2015 9:57 AM in response to mchaffey

    Howdy mchaffey,

     

    It sounds like you are getting an error when trying to authorize your computer. I would repair the disk permissions with the Disk Utility using these steps. 

     

    Disk Utility 12.x: Repair disk permissions

    If you see a message that your permissions are set improperly, you may be able to correct the disk’s permissions.

    1. Choose Apple menu > Software Update to make sure you have the latest version of Mac OS X. 

      Software updates sometimes change a file’s permissions to improve security, so updating your software can solve some permissions problems.

    2. Open Disk Utility, in the Utilities folder in Launchpad.
    3. Select the disk you want to check. 

      You can verify or repair permissions only on a disk with Mac OS X v10.7 Lion installed.

    4. Click First Aid.
    5. Do one of the following: 
         
      •  

        Click Verify Disk Permissions to test permissions.

         
        •  
      •  

        Click Repair Disk Permissions to test and repair permissions.

         

    Disk Utility repairs the permissions for files installed by the Mac OS X Installer, Software Update, or an Apple software installer. It doesn’t repair permissions for your documents, your home folder, or third-party applications.

     

    Thank you for using Apple Support Communities.